Production Print Engineer Posted a week ago by Apogee Corporation Limited Quick apply Location: Cambridgeshire This role will be covering Peterbourgh, Ipswich, Norwich and surrounding Areas.To carry out service visits to reported calls throughout the companies’ customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.Respond to customer service requests for the repair of business equipment and production printersCarry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare partsCarry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service managementWork with colleagues to help overcome new or unusual faultsInvoke the call escalation process in a timely mannerInform the customer on the work carried out and gain acceptance to the machines condition and performance following the service work you have completedCarry out the installation of equipment sold by the company and ensure the machine performs to the customers satisfactionLook for opportunities to give the customer guidance and training so they can achieve the best results from the equipment and avoid operator faultsManage an effective car stock of spare parts and consumablesMake full and proper use of all resource materials and equipment supplied to youWork to achieve measured performance results, identify below target performance and create action plans to address machine and customer issuesManage your outstanding calls to achieve the maximum daily amount possible by minimising travel and non-productive time. Identify key customers and keep them advised if your response will not achieve the target levelKeep customers advised on any ongoing issues such as return to fit parts requirementsConstantly review and look to develop your own customer handling skillsMaintain your own levels of knowledge and a total understanding of all machines and products promoted and sold by the companyDevelop a solid working relationship with customers by providing the best possible services and supportAttend manufacturer and in house training courses Type: Permanent Job ID: 221486005 Contract Length: Permanent Job Reference: VPD4332456-222 View full descriptionHide full description