Role : Technical Refrigeration Manager

Location : London

Benefits: Salary £55-60,000pa / 25 days + 8 bank holiday / buy more holiday / sick pay / health care plan / life assurance 3x salary / Share save scheme / Hapi benefit scheme / private use of van / 1 in 5 on call ( managers phone )

With over 45 years experience behind us, we are proud to be one of the leading commercial catering and refrigeration service provider across the UK, now part of an international group we are able to provide our clients and employees a great company to be part of. We currently have a team of 120 service engineers across the UK working on a regional basis, working with Restaurants, Hotels, School and Care homes to name a few.

We are currently recruiting for a Refrigeration Regional Manager, you will be responsible for overseeing all aspects of our service and maintenance operations. You will lead a team of engineers working closely with them to ensure they are supported out in the field

Responsibilities

• Develop and implement a strategic vision for the service and maintenance department, aligning it with the company's overall goals and objectives.
  
• Lead, motivate, and mentor a team of engineers providing guidance, training, and performance evaluations to ensure high standards of workmanship and customer satisfaction.
  
• Working closely with the regional team leader, service engineers and senior management team

• Responsible for agreeing and maintaining KPIs and SLAs
  
• Close working relationships with key clients, investigating further opportunities within their estate for our services
  
• Oversee the planning and scheduling of service and maintenance activities, ensuring that contracts are fulfilled within agreed-upon timelines and budgets.

• Maintain a comprehensive understanding of refrigeration and air conditioning systems, troubleshooting issues and providing technical expertise to the team as needed.
  
• Collaborate with other departments, such as sales and operations, to ensure smooth coordination and efficient service delivery to clients.
  
• Monitor and analyse key performance indicators, identifying areas for improvement and implementing strategies to enhance service quality and efficiency.
  
• Ensure compliance with industry regulations, health and safety standards, and company policies across all service and maintenance activities.
  
• Develop and maintain relationships with key clients, providing exceptional customer service and addressing any concerns or escalations.
  
• Stay up-to-date with industry advancements, emerging technologies, and best practices, recommending innovations and process improvements to enhance service offerings.

Essential Qualifications / Experience:

• Previous experience working as refrigeration supervisor / team leader or manager
• Excellent communication skills, both verbal and written, with the ability to interact with clients, team members, and stakeholders at all levels.
• Proficient computer skills, including experience with service management software and Microsoft Office Suite.
• A valid driver's license and the flexibility to travel to client sites as required.