JOB TITLE: Account Manager

LOCATION: Ipswich

SALARY: £35k - £36k + car or £5k allowance mobile, laptop

CONTACT: Kerry Hayes -

COMPANY INFORMATION - Account Manager

• Reputable and well established Building Services company specialising in M&E Engineering including commercial gas, electrical and HVAC maintenance
• Close working relationships with high profile clients meaning long term contracts and security
• Dedicated to all aspects of maintenance and repair on a wide range of appliances including plumbing, gas, fabric maintenance
• Operating a mobile team of 120 engineers across the UK
• Excellent reputation for delivering quality and high standards of service
• Leading organisation in delivering technical services

CANDIDATE INFORMATION -Account Manager

• You must have good customer services skills, be well presented and articulate
• You will need to be self-motivated, diligent and hardworking with a desire to build the business and team around you.
• Good IT skills would be essential
• A good working knowledge of maintenance contracts and delivering on SLA agreements
• Experience of working on maintenance contracts previously would be essential
• Have a good understanding of the implications of running national contracts P+ L etc (vlalue would be circa £1.5m)
• Excellent management skills with the ability to oversee multiple national contracts
• You must be trustworthy, ambitious and looking for a long term career with prospects

JOB INFORMATION - Account Manager

1. To oversee contract performance of building services clients
2. To identify opportunities to maximise the potential of each account
3. To liaise with clients, ensuring the resolution of any queries or issues.
4. To ensure all sub contractors employed meet the required technical and health and safety standards of the company and the client.
5. To assume responsibility for the control and liaison of subcontractors and own labour.
6. To continually monitor own and sub contractor and employee performance to ensure compliance with client Key Performance Indicators
7. To identify efficiencies and cost savings within all contracts, for the benefit of the company and the client
8. To ensure that all jobs are completed on a timely basis and to the expected standard
9. On completion of jobs, to ensure that all invoices are raised in a timely manner
10. To maintain contract records in accordance with internal procedures and customer requirements
11. Attend courses and other training events in compliance with statutory requirements.
12. To attend course and training events to promote changes to general and technical work practices.
13. To undertake other duties and special projects as required.