Requirements;

• Based in a location that can support customers
• Experience of Sharp, Konica Minolta, Lexmark & Riso would be advantageous but training will be provided by the manufacturers’ if required.
• IT/Networking skills

1. Install and configure print drivers on workstations and servers.
2. Setup scan to email and scan to folder.
3. Have a basic knowledge of Windows Servers, Active Directory and Group Policy.
4. Experience of PaperCut Print Management Solution would be good but not essential.

• Candidate should have positive outlook on life and good customer relations skills.
• Excellent organisational skills and be able to work autonomously and responsibly.
• Proven ability to work as part of a team and deal courteously and professionally with customers is essential. 
• Full UK driving licence (max 3 points)
• Completion of Enhanced DBS

Main Responsibilities:-

• Ensure that service calls are responded to in a timely manner and that the company meets and exceeds its target response time of four working hours.
• Perform installations of new equipment at customer premises.
• Contact the office promptly if not allocated to a service call, and to telephone the office at the close of play each day.
• Time keeping is very important and you are expected to be at your first call by 9.00am each morning. 
• Your appearance and general attitude with customers must be of the highest standard.
• Manage and monitor the fitting of all parts/items and enable timely warranty claims from manufacturers.
• Occasionally assist with workshop duties; workshop must be kept clean at all times and secured at the end of each working day.
• Maintain a car stock consisting of spare parts and consumables.
• Attend training courses at Sharp and other applicable suppliers
• Carry out other reasonable requests appropriate to your position in the company.
• Completion of Enhanced DBS in line with company policy. Renewed every three years.