KEY RESPONSIBILITIES

Working within social housing and with local authorities

Workloads and Output

• Responsible for ensuring that all workload’s, maximised outputs are achieved, whilst reducing costs by effectively managing all resources.

• Ensure that tasks raised by the planning team are within SLA requirements, with work orders raised on the system and completed in real time.

• Cost control, monitoring and reporting of the contract spend and chargeable jobs delivered across all contract works.

• Assist in creating a safe working environment to ensure the achievement of all health, safety and environmental legislation, engineering and customer standards.

• Ensure all PPM delivery is planned and carried out in accordance with the contract requirements.

• Ensure KPI compliancy is met across the contract.

• Work with the planning and procurement team to ensure correct parts are ordered and installed with minimal disruption to the Client and residents.

Customer & Client Experience

• Customer interface and liaison with third parties to ensure safe delivery of the utilities programme through direct management, guidance, development and site inspections.

• Maintaining a positive image of the company at all times by displaying high levels of professionalism and excellent customer service to all clients of the company.

Other Responsibilities:  

• Complete engineering surveys and technical reports as necessary, distributing all key data to relevant personnel, and ensuring this is available on operative PDAs.

• Ensure appropriate checks are carried out in line with current gas safety legislation and standards.

• Attend relevant training where necessary to ensure professional competency and industry skills are maintained.

• Respond to and make safe all safety-related works following processes set out by the manufacturer’s instructions/the companies Client/the company (including emergencies situations).

• Proactively manage task volumes in conjunction with the planning team.

• Supporting change and encouraging continuous improvement to better working practices and processes ensuring the company meets the needs of its customers and clients.

• Participate in the OOH escalation rota.

QUALIFICATIONS

• Relevant mechanical qualifications (minimum HND in such a qualification is essential).

• 5 year + of M&E project or contract management qualification is essential.

• Delivery of M&E contracts in a social housing context is highly advantageous.

• Supervisory/management qualification is essential.

• Domestic and/or Commercial Gas ACS qualifications (not required to be current).