Job Title: Senior Engineer

Location: West Midlands

Salary: 40 – 45k

Reporting To: Regional Service Manager

Summary:

As a Senior Engineer, you'll play a pivotal role in ensuring the smooth operation and compliance of service activities. From planned maintenance to reactive calls, your expertise will be crucial in upholding British Standards and current legislation. Your responsibilities extend to effective communication with customers, promoting company values, and maintaining a professional demeanour as an ambassador.

Core Responsibilities:

- Collaborate with your line manager to achieve team objectives and enhance performance.

- Conduct audits and inspections to ensure compliance standards are met.

- Execute all tasks efficiently and cost-effectively, adhering to company policies.

- Provide technical support to technicians, guiding them on parts and equipment selection.

- Offer cover for the Regional Service Manager when needed.

- Participate in company-identified training sessions and suggest additional training as needed.

- Be available for reasonable overtime as required by business demands.

- Occasionally supervise junior engineers and contribute to their training through our Engineering Academy.

- Facilitate installation handovers as directed by the Regional Service Manager.

- Uphold team behaviour standards and be available for escalation support outside of office hours.

Key Competencies:

- Extensive experience in servicing activities across Fire, Security, and related disciplines.

- A methodical approach to problem-solving.

- Strong attention to detail with the ability to identify and address issues promptly.

- Excellent verbal and written communication skills.

- Professional interpersonal skills suitable for interactions at all levels.

- Proven ability to work under pressure, prioritise tasks, and maintain exceptional customer service.

Experience:

- Demonstrable industry experience and competence.

- Familiarity with British Standards such as BS5839, SP203, and SSAIB.

- Ability to thrive both independently and as part of a team.

Standard Working Hours:

- Monday to Friday: 08:30 - 17:00

Overtime Compensation:

- Monday to Friday: 17:00 - 00:00 Paid at Time & Half

- Monday to Friday: 00:00 – 08:30 Paid at Double Time

- Saturday: Time and a Half until midday, Double Time thereafter

- Sunday: Double Time

- Bank Holidays on call: Double Time and a day back in lieu

- Travel time during overtime is compensated at a single rate

Benefits Include:

- Optional Healthcare cash back scheme

- Ongoing commitment to training and development

- Access to training facilities

- Friendly and Team-oriented culture

- Monthly engineer breakfast meetings

- Planned overtime opportunities

- Continued growth leading to further opportunities

Travel Policy:

- First 30 minutes each way unpaid, flat rate paid as overtime thereafter

On-Call Schedule:

- Standby Fee: £20 per shift

- Door-to-door travel reimbursement for on-call participation

- Rest Time in accordance with Health & Safety guidelines

Equipment Provision:

- Fuel Card: Private mileage charged at 18p per mile for the first 100 miles, 28p per mile thereafter

- Company Phone: Provided for work purposes exclusively

- Uniform and PPE: All provided

- Tools: Specialist testing equipment supplied (Basic hand tools not provided)

Holiday Entitlement:

- 22 Days holiday pro rata from January to December plus statutory bank holidays

- Additional day added each year for the first 5 years of employment, totaling 30 days excluding bank holidays once 10 years’ service is reached

Background Checks:

- Enhanced DBS check required, any convictions must be declared prior to commencement

Driving Requirements:

- Full manual driving licence required with declaration of any points/convictions

Qualification Certificates:

- Copies of all relevant certificates must be provided for the role undertaken

Next step:

Apply today If this sound like a right opportunity for you!