Trainee Field Service Engineer – Diagnostic Imaging

Sheffield Area – Field & Site Based

Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. They are currently looking for a Trainee Field Service Engineer to join their Diagnostic Imaging department based in the Sheffield area.

To be considered for this role you must have an HNC/D in electronics or equivalent, have strong written and oral communication and a solid understanding of Microsoft Office and equipment databases. You must also have at least 2 -3 years UK based work experience for this role.

Responsibilities

• Provide comprehensive maintenance and service for medical imaging equipment on a number of multi-vender systems
• Provide telephone assistance and field visits where and when required throughout the assigned region and when required throughout the UK
• Complete and maintain all administration and documentation in allotted time, to ensure smooth data processing
• Provide professional and regular information to the customer on related service call
• Build good working relationship with customers / users of the equipment.
• Collaborate with customer service and management teams to maintain company’s high service quality standards.
• In addition there will be occasional assistance needed engineering support on other modalities

Resources/Decision-making Authority

• Compliance with health and safety regulations, fire and environmental protection
• Compliance with work discipline, laws, regulations and internal instructions, professional secrecy
• No budget/sign off responsibilities

Key Accountabilities

• Troubleshoot, analyse and repair systems failures to maintain Elapsed Time to Repair (ETTR) and Systems Uptime standards by completing repairs immediately and efficiently
• Perform preventative maintenance and repairs on diagnostic imaging systems in accordance with defined company schedule
• Support customers, Develop good customer contacts and communication
• Prioritise multiple demands, as required
• Ensure contractual Key Performance Indicators are met
• General duties to ensure operational delivery and patient safety
• Maintain accurate records
• Maintain essential stock
• Attend training courses as required attaining the required grades

Performance Indicators

• Ability to work in a hospital environment and team members
• Resolution of fault and technical problems
• Timeliness and accuracy of planned maintenance
• Timeliness and accuracy of reporting data into OPTIM
• Achievement of agreed personal and team objectives
• External & Internal feedback

Qualifications

• HNC/D Electronics or equivalent - Essential
• Degree (Hons) in Electronics or equivalent

Essential Skills

• Customer and quality focus
• Interpersonal
• Good oral and written communication
• Computer skills, Microsoft Office and Equipment Database
• Able to problem solve under pressure, whilst minimising risk to patients, the Trust or company

Desirable Skills

• An understanding of Risk Management generally, and the impact on medical device support
• Mechanical workshop skills
• A keen interest in efficiency and innovative techniques to develop more effective working practices

Mobility Requirements

• Role location - Field and site based
• UK travel - Yes (between sites)
• International travel - Possible – Training Courses
• Driving Licence - Full, clean driving licence

Benefits

• Royal London Pension - 5% employer contribution
• Death in Service Scheme after probation - 4 times salary
• Maternity - 21 weeks full enhanced maternity pay; this is inclusive of Statutory Maternity pay. Plus, after the employee has returned from Maternity Leave for 3 months, a 10% bonus will be paid, (with a commitment to work for 6 months plus)

A DBS Enhanced Disclosure is required for all applicants.

If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed).