About US:

Dodd Group was formed in 1947 in Shropshire and has remained a privately owned family business ever since.  With an unrivalled reputation within the building services sector, we offer a comprehensive electrical and mechanical design, installation and maintenance service across many sectors.

The role:

We are seeking an experienced Contract Support Administrator to assist with the delivery of our prestigious contract based in and around Kent.  Working primarily from our offices based in Tonbridge, using a bespoke diary management system, you will effectively schedule works to provide a quick and efficient service in ensuring resident concerns are attended and completed within the agreed timeframe.  This is a fast paced and busy working environment, dealing with inbound and outgoing calls and maintaining databases and engineer’s information and diaries as required.

As the Contract Support Administrator, you will liaise with and coordinate the team, the engineers and sub-contractors to deliver works on time and on budget. You will oversee the initial investigation of complainants and respond to queries for clients, tenants and staff swiftly and effectively, offering resolution with minimum impact on service delivery.

You will be the first point of contact between the client and the engineer or contractor; assist with the delivery of management information and attend team meetings and assist with recording and maintaining data for reporting.

You will need:

You will have previous experience of working alongside a team; you will have the ability to prioritise your work and act on your own initiative if required. IT skills (basic packages) and strong communication skills are essential. Knowledge and awareness of M & E contracting is useful but not essential.

The Package:

You will be working for a company who will offer you a structured opportunity to progress your career and offer continued support and training. You will receive a competitive salary, life cover, private health, pension, 25 days per year annual leave (plus public holidays) and access to an EAP.

You’ll be working in a friendly, inclusive environment where people understand the value of their contribution and are encouraged to recognise a job well done. You’ll be part of an open, engaged culture where everyone has a voice and the opportunity to get involved, as well as make a real difference.

Dodd Group is an equal opportunities employer

Dodd Group is a Forces Friendly employer