Apprentice IT Support Technician
Posted a week ago by Systems Engineering & Assessment (SEA)
About The Role
Apprentice IT Support Technician
Barnstaple (with a mix of office and home-based working)
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
As a SEA Apprentice you will receive on the job and supported training to help you achieve your NVQ level 3 Information Communications Technician qualification, and support for the Comp TIA qualification, in addition to ongoing Mentor and Buddy support. All of this whilst you earn and learn!
You will:
Your work, your contribution, deserves to be recognised and rewarded. Have a look at our top benefits below and click here to see everything we can offer you here at SEA.
Join us and be part of something smaller - with 400 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please give our Emerging Talent Team a call on (phone number removed)
SEA
Apprentice IT Support Technician
Barnstaple (with a mix of office and home-based working)
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
Join us.
As a SEA Apprentice you will receive on the job and supported training to help you achieve your NVQ level 3 Information Communications Technician qualification, and support for the Comp TIA qualification, in addition to ongoing Mentor and Buddy support. All of this whilst you earn and learn!
You will:
- Provide first line technical IT support to our end users.
- Be that friendly point of contact when requiring technical IT support.
- Build new IT hardware for new starters and maintain employees that join and leave the organization.
- Induct new starters into the business regarding their IT equipment.
- Develop a ride range of technical skills as you troubleshoot different aspects of our IT infrastructure.
- Ensuring that all communications to the IT helpdesk, phone calls, and emails are answered promptly and in a professional and courteous manner.
- Responding to requests for support by identifying, logging and categorising incidents
- Resolve issues at first contact using standard operating procedures and knowledge base.
- Troubleshooting and resolving basic technical issues
- Ensuring users are provided with regular updates, and progression is made in line with Service Level Agreements
- Ensuring that all actions and diagnostics performed are recorded accurately in the helpdesk management tool.
- Building, installation and configuration of computer / mobile hardware and software
- Maintaining new starters and leavers including inducting new starters into the business
- Inducting new employees into the business with regards to their IT equipment without issue.
- Being professional, approachable, and confident when tackling any first line IT support issue.
- Exceptional customer service skills, verbal / written communication, and telephone manner.
- Logical problem solver skills.
- The ability to work independently or as part of a team.
- Some experience working on an IT help desk.
- Experience working with 3rd party software/solution providers.
- Desktop support experience with familiarity around laptop and desktop builds running the latest versions of Microsoft Windows.
- Active Directory Administration (passwords, users, groups, permissions).
- Office 365 Administration (passwords, users, groups, permissions).
- Laptop / PC diagnostics, upgrade, and repair experience.
- A values driven approach
Your work, your contribution, deserves to be recognised and rewarded. Have a look at our top benefits below and click here to see everything we can offer you here at SEA.
- Mentor and Buddy support
- All Staff Bonus, Hybrid/flexible working arrangements, Half day Fridays.
- Private medical health insurance & Employee Assistance Program, Wellbeing centre, Canada Life GP and financial advice
- Electric vehicle charging points at all sites, Free on-site parking, Onsite showers and toiletries provision
Join us and be part of something smaller - with 400 people in the UK and Canada - doing something bigger: protecting what matters.
If you would like to know more, please give our Emerging Talent Team a call on (phone number removed)
SEA
- Type:
- Permanent
- Start Date:
- 23/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 0214
- Job ID:
- 221525743
- Applications:
- Less than 10
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