Our Client

They have been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships. 

The Role

Responsible for the daily running and management of their Installation Department through the effective use of resources, Installing Domestic Gas Boilers and Renewable Heating. To monitor customer service targets as well as planning areas of improvement or development within the department to ensure business needs are met whilst maintaining a high level of customer satisfaction. Driving the department forward, developing new business and opportunities 

Main duties and Responsibilities 

• Responsible for all jobs raised within contracts and monitoring for KPI management checks, ensuring timely completion and preparation of corresponding paperwork
• Supporting the administrative team in reviewing and allocating jobs to Engineers
• Overseeing and managing the "Contract Diary" of appointments
• Onboarding and providing training for new employees department-wide
• Assisting the Head of Department in managing WIPs, Quotes, and Invoicing targets
• Recording details of job-related communications to provide an audit trail and ensure timely actions
• Raising and allocating specialist subcontractors as needed, ensuring compliance with client requirements
• Chasing subcontractors for engineer reports, updating systems, and informing clients
• Planning and coordinating multiple workstreams, managing H&S risks
• Overseeing large programmes and projects, including client liaison and attending project meetings
• Raising Purchase orders and dealing directly with suppliers for material orders and cost savings
• Compiling contract data and client correspondence reports, including KPI reporting
• Providing administration support to the Head of Department as needed
• Quoting and estimating for multiple clients through to invoice/application stage
• Using client databases to raise jobs, update information, and request target extensions
• Pricing new tenders/workstreams and researching new business opportunities
• Managing updates on Client/Manufacturer portals and notifying boiler installations
• Collating certificates for Customers and Clients
• Compiling completed jobs and updating spreadsheets/programmes for financial budgets
• Handling complex customer complaints or inquiries
• Performing any other duties as reasonably requested

The Ideal Candidate Will 

• Previous experience managing Installation programmes and reactive works in Social Housing environment
• Good financial awareness
• Relevant trade experience
• Strong communication skills
• Ability to work effectively within a team
• Positive and flexible approach to work
• Ability to plan and prioritise work to meet targets and deadlines
• Strong problem-solving skills and time management abilities
• Possession of a full UK driving licence and access to a car, due to office location