The Company

Our client was established in 2007 with one clear objective – to supply an in-house, integrated FM Solution for businesses across Wales and the South West. Today they have achieved exactly that, with a team of multi-skilled engineers and an infrastructure which allows its clients to contact FSG 24/7/365 days a year, they deliver an exceptional service on time every time.

The Opportunity

The successful candidate will be responsible for managing a portfolio of clients, logging jobs on and planning labour. Planning and managing engineers diaries for reactive works and maintenance tasks. Completing jobs on the in house database and updating systems to allow works to be invoiced. Updating clients on completed works and arranging further works and or quotations.

Main Roles & Responsibilities

Logging of calls/jobs on software systems

Allocations of purchase orders or work orders to our in house maintenance teams or approved supply chain

Updating PPM schedules & Reactive Works ensuring jobs are closed down efficiently and accurately to allow them to be invoiced correctly.

Ensure jobs are completed on time and all paperwork is submitted to ensure the task is closed down on the relevant system.

Producing quotations to be sent out to various clients

Completing jobs and costing them to allow them to be invoiced

Dealing with client request via the telephone and e-mails.

Database maintenance (access codes, contacts etc)

Ensure engineer utilisation records are maintained and reported.

Knowledge, Experience & Qualifications

Essential

Microsoft office suite (Excel, Word & Outlook)

Experience of working in a co-ordination/administration role

The ability to multi-task.

Excellent telephone manner

Good communication and team working skills.

Excellent customer service skills

Desirable

Planning experience

Advanced excel skills

Database experience

Use of help desk software

Experience of working within a facilities maintenance, building services or property maintenance environment.

General

Must be flexible and prepared to work varied hours to meet client deadlines

Ability to work unsupervised, under pressure and to deadlines

Must have excellent communications skills

Annual Salary up to £25,000 per annum + 25 days annual leave plus bank holidays.

Benefits:

Casual dress

Company pension

Cycle to work scheme

On-site parking

Referral programme

Wellness programmes

Monday to Friday