Helpdesk Supervisor
Posted a week ago by Options Resourcing Ltd
The role:
*Reporting to the General Manager
*To provide an on-site effective and professional helpdesk service to throughout site.
*Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers.
*Monitor call activity and produce call volume reports.
*Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover.
*Assist in the preparation of reports and documents as required, maintaining confidentiality at all times.
Working 40 hours per week from 08:00 to 17:00, Monday to Friday
The person:
*Experience in a FM environment in a similar role is essential.
*Must have excellent customer service, communication and organisational skills together with a flexible approach.
*Must have experience of leading and supervising a team and a good understanding of Health & Safety procedures.
*Must be proficient in Microsoft and have an excellent telephone manner, previous experience of Maximo or another CAFM system would be a plus.
If this position is of interest please send over an up to date CV to (url removed) or alternatively drop me a call for a discrete chat on (phone number removed).
- Type:
- Permanent
- Start Date:
- ASAP
- Contract Length:
- Permanent
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- FK/HQ00168822_1713340811
- Job ID:
- 221485400
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