Distributer/ Installer

Job title: Distributor/ Installer

Location: Ideally located near Milton Keynes, visiting sites in the South of England.

Salary: Up to c£30,000 (OTE) pa. Up to c£27,000 pa basic + up to £250 per month in incentives + vehicle

Hours: Monday to Friday (40 hour week), no required weekend work.                              

Position Overview:

As a dedicated Distributer/ Installer, you will be the hero our customers can rely on. As a crucial member of our team, you will step in to tackle urgent service/ installation jobs on water dispense equipment. Your passion for delivering exceptional customer experiences and a commitment to never letting our customers down will make you an integral part of our mission. This role involves extensive travel across the South of England, providing high-quality service with installations and service jobs.

Key Responsibilities:

1. Urgent Response:
   • Respond swiftly to urgent service requests, ensuring that jobs proceed smoothly despite challenges such as sickness or stock issues.
   • Be the go-to person for time-sensitive installations and service jobs, embodying the spirit of a rapid response hero.
2. Travel and Flexibility:
   • Comfortably travel across the South East, embracing the unpredictability of the job.
   • Adapt to changing locations and schedules, ensuring a flexible approach to meet customer needs.
3. Passion for Customer Satisfaction:
   • Demonstrate a deep passion for providing outstanding customer experiences.
   • Strive to exceed customer expectations and resolve issues with a positive and customer-centric attitude.
4. Team Collaboration:
   • Work collaboratively with the field service team to achieve collective targets.
   • Share insights and knowledge with team members to enhance overall performance.
5. High-Quality Service:
   • Execute installations and service jobs with precision and attention to detail.
   • Ensure that all work meets the high-quality standards set by Virgin Pure.

Skills and competencies

• Plumbing/ installation knowledge.
• Familiarity with industry regulations and best practices.
• Excellent organizational and time management skills.
• Outstanding communication and interpersonal abilities.
• Analytical mindset with the ability to use data for decision-making.
• Detail-oriented and committed to maintaining high standards.

Key tasks

• Carrying out repairs to our water home systems.

• Always identifying and fixing the issue first time, avoiding return visits.

• Ensure customers are delighted with their home water system returned to full working order.

• Install water systems in customers’ homes.

• Ensure all work is completed to the highest standards, plumbing is error free, and kitchen is nice and tidy.

• Set up and demonstrated the home water system to the customer, ensuring they can enjoy all the amazing features and benefits of our waterbars.

If you feel this role to be a good match for your skills and experience, we look forward to hearing from you.