Service Manager – After-sales Support
Location: Norfolk
Employment Type: Full-Time, Office-Based (with occasional site visits)
Salary: Highly Competitive & Negotiable, Depending on Experience
 
ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This important role is based in Norfolk and involves managing all after-sales service operations for our client's innovative products, aiming to ensure the highest levels of customer satisfaction through efficient maintenance and service delivery. This position offers an excellent opportunity for professionals with experience in automotive or dealership service management who are looking to apply their skills in a new and dynamic environment.
 
Role Overview:
The successful candidate will lead the after-sales service team, ensuring excellence, responsibility, and continuous improvement. Responsibilities include managing all aspects of service operations such as scheduling, maintenance, repairs, and diagnostics, to meet customer expectations and uphold our client’s high standards.
 
Key Responsibilities:

• Lead the service team to ensure high-quality service delivery.
• Oversee service operations, ensuring maintenance, repairs, diagnostics, and scheduling are conducted efficiently.
• Act as the principal contact for customer service enquiries, resolving issues effectively.
• Develop strong customer relationships, aiming to exceed service expectations.
• Implement quality control measures to ensure service excellence and compliance with regulations.
• Manage inventory levels, coordinating with procurement to ensure timely replenishment of stock.
• Analyse service performance to identify and implement improvements.
• Manage the Stores and Materials at both the main facility and customer sites.
• Prepare detailed service performance reports for senior management.

 
Desired Skills and Experience:

• Demonstrated experience in service management, preferably within a technology-focused or related sector.
• Strong leadership and team management abilities.
• Customer-oriented with outstanding communication and interpersonal skills.
• Knowledgeable about maintenance and service processes for specialised technological products.
• Skilled in using service management software relevant to the industry.
• Bachelor’s degree in Engineering, Business Administration, or a related field is preferred.
• Experience in a technical service role, particularly with specialised products, is desirable.
• Industry-specific certifications or qualifications are advantageous.

 
Working Hours:
Monday to Friday, office based hours with occasional requirements for site visits.
 
ISQ Recruitment is looking for a professional committed to delivering excellent customer service and leading an effective after-sales support team for one of our leading clients.
If you are motivated by challenges in a fast-paced environment and keen to contribute to the success of innovative products, we encourage you to apply now.