Hybrid Recruit are seeking an experienced Service Controller to work for a well-established and reputable hire company based in Normanton.

The main job function of a Service Controller is to ensure the smooth, efficient, and cost-effective running of the Breakdown function.

Responsibilities of the Service Controller:

• Receiving breakdown calls and providing solutions by liaising with the relevant suppliers/engineering support.
• Communicating with customers via phone/email and giving regular progress updates on vehicle repair status.
• Ensure vehicle downtime is kept to an absolute minimum and escalate where necessary.
• Liaising with other departments to raise purchase orders, recharges and liaising with accounts on any billing queries.
• Interact closely with other departments, in particular, finance, workshop and sales.
• Provide a high level of accuracy and detail on all records created within Syrinx.
• Always maintain professional and courteous conversational dialogue when speaking with customers on the telephone and when customers visit our premises.
• Follow company’s Employee handbook policies and procedures.
• Perform OOH cover on a Rota basis this will be subject to additional pay for hours worked.
• Any other ad-hoc duties.

Requirements of the Service Controller:

• Excellent written and verbal communication skills.
• Excellent attention to detail.
• Well organised and strong planning skills.
• Solid knowledge of Microsoft Office programs.
• Previous customer Breakdown experience.
• Prior vehicle knowledge is desirable, but not essential.
• Good interpersonal skills.
• Problem solver with ability to work well under pressure and to tight deadlines.

In return, the Service Controller will receive:

• Remuneration: £27,520 / Year + OOH Bonus
• 25 days holiday + bank holidays
• Additional leave
• Bereavement leave
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Should you be interested in this Service Controller role, please click "Apply now!" with an up-to-date CV.