The role: Product Support Engineer (PSE) Coordinator - Rolling stock.
Location: Derby.
Salary Range: £46,500 - £55,000 per annum, commensurate with experience
Hours - Monday to Friday 45 hours per week.


We are seeking a dedicated and dynamic Product Support Engineer (PSE) Coordinator to join our Field Services team, based in Derby. This role is pivotal in ensuring that innovative products and services exceed our customers' expectations throughout their lifecycle. The successful candidate will play a crucial role in maintaining our reputation as a world-class supplier of railway equipment and systems.

Key Responsibilities:

Operational Excellence: Lead and supervise the installation, servicing, and warranty support activities for our products. This includes planning, coordinating, and managing the deployment of PSEs, technicians, and contractors to ensure high-quality service delivery.
Quality and Safety Leadership: Uphold and enforce the company's Quality, Health & Safety, and Environmental policies. Lead by example in promoting a culture of safety and excellence.
Customer Satisfaction: Act as the primary point of contact for customer inquiries, feedback, and complaints, ensuring a swift and satisfactory resolution. Foster strong relationships with current and potential customers to enhance our service offering.
Continuous Improvement: Identify and implement improvements in efficiency and service delivery. Embrace and lead the application of 5S methodology and other lean tools across on-site and off-site operations.

Requirements:
Essential:

GCSE or equivalent in English Language and Mathematics (Grade C or above).
Mechanical and/or Electrical Engineering qualification (ONC, NVQ Level 3 or equivalent).
Demonstrated technical expertise and fault-finding skills across various rolling stock subsystems.
Proven leadership experience in coordinating teams across multiple projects and locations.
Comprehensive knowledge of Health and Safety legislation and experience in leading safety initiatives.
Proficiency in IT, particularly MS Excel and the use of laptops/tablets for report generation.
Valid driving licence.

Desirable:

Advanced qualifications (HNC/HND, NVQ Level 4, Foundation Degree) in Engineering.
Project Management and/or Health and Safety certifications (e.g., APM, NEBOSH/IOSH).
Experience in leading continuous improvement initiatives and applying lean methodologies.
Personal Attributes:

A flexible, hands-on approach to work with a "can-do" attitude.
Reliability, passion, and a collaborative spirit.
Strong commitment to customer service excellence and a team-oriented mindset.
What We Offer:

A competitive salary package within the range of £46,500 - £55,000, based on experience.
The opportunity to contribute to and grow within a leading global supplier in the railway industry.
A dynamic and supportive work environment committed to innovation, excellence, and teamwork.
Join our team and help us continue to provide exceptional service and innovation to the railway sector. Apply now to embark on a rewarding career journey.

Application Process:

Interested candidates are invited to submit their CV and cover letter, highlighting their relevant experience and suitability for the role. Please address your application to the Operations Manager, Field Services.