Fire Alarm Service Engineer

Job Category: Engineering Operations Department

Location: East Midlands (Leicestershire, Northamptonshire, Derbyshire)

Working Hours:  8am to 5pm Monday to Friday

Salary:  Depending on experience for the right candidate.

Holidays:  25 Days Annual Leave + Bank Holidays

Benefits: Workplace Pension / Smart Phone / Laptop Computer/ Training & Support

Call outs: Yes

Job Profile: To train to service and rectify faults on a variety of fire alarm systems, disabled refuge systems and emergency lighting systems.  To help enhance and further develop our service business and work in a professional manner both as an individual and within our team.

Job Description:  Typical daily duties include the following:

• Routine and annual servicing of systems.
• Responding to emergency breakdowns.
• Liaising with Customers and Staff (Internally and externally).
• General Administrative Duties.
• Communication professionally and confidently through written and oral communication.
• Proficient use of IT to record and update Company records.
• Interpret data ensuring attention to detail and accuracy.
• Ensure that workload is planned and prioritized in accordance with Company business needs.
• Always present a smart and professional appearance to customers and suppliers.
• Deliver flexibility in terms of working hours to meet the demands of the business.

Competencies:

• Attitude to Work - Have an excellent attitude and work ethic, being highly motivated and able to work effectively as part of a team and alone.
• Communication Skills – The ability to communicate with people at all levels, providing clarity and gaining trust.
• Team Skills – The ability to work with teams and individuals to ensure effective and professional working relationships are developed and maintained. Able to develop strong relationships with customers & colleagues.
• Customer Service Skills – The ability to both recognize and deliver excellent customer service, willing to go ‘the extra mile’ to provide customers with a lasting positive impression.
• Problem Solving Skills – The ability to identify and resolve problems in a manner that enhances the business and complies with legislation.
• IT Skills – The ability to use technology to save time and deliver a professional service.

All duties should be delivered in accordance with Company requirements and policies relating to standards, accuracy, customer service and team working.