Customer Service Administrator

Location: Peterborough, PE2 6GN
Salary: £23,400 per annum + Benefits!
Contract: Full time, Permanent, Monday – Friday, 37.5 hrs per week, 09:00 – 17:00 office based.
Benefits: 25 days annual leave plus bank holidays*, Free onsite Parking, Enhanced Pension Scheme up to 11% employer contribution, Health insurance of up to 75% of salary, Up to 6x Life Assurance, Employee Assistance Programme and Free Wellbeing App (Thrive)!

We are Hobart UK; we are recruiting and we want you!

We are a renowned market leader in commercial catering equipment, manufacturing cooking equipment, warewashers and food preparation machines for the foodservice industry.

We are part of Illinois Tool Works (ITW), a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses.

With more than 50,000 employees worldwide ITW have a strong focus on talent management, offering every single employee the chance to grow and build their career.

Customer Service Administrator – The Role:

We are currently seeking a dynamic and skills Customer Service Administrator to join our team.

This role is pivotal in delivering top-notch service deliverables for our key accounts, ensuring that our clients receive timely, efficient and accurate service support.

As our Customer Service Administrator, you will play a crucial role in maintaining and enhancing our service standards, contributing directly to our reputation and success. 

The Customer Service Administrator role includes but is not limited to:

• Delivering exceptional customer service for escalations and complaints related to Key Accounts.
• Monitoring and updating customer portals with the latest status of open calls.
• Completing both internal and external reports for our 80 key accounts.
• Managing Key Account phone lines and inboxes to ensure prompt responses.
• Addressing calls that are out of SLA or at an admin status and progress them accordingly.
• Ensuring the delivery of grade of service targets for new service calls.
• Planning work effectively for technicians to maintain productivity and meet SLAs.
• Keeping asset registers up-to-date and ensure all maintenance routines are accurately completed.
• Coordinating preventative maintenance schedules and portal setups.
• Raising calls, quotes for repairs/new equipment, and order parts as required.
• Collaborating with internal processes for compliance and best practice enhancement.
• Upholding the company's safety, health, and compliance policies.

In order to be successful in this role you must have / be:

• Outstanding customer service and professional communication skills.
• Ability to work under pressure and solve problems efficiently.
• Strong analytical skills with proficiency in data interpretation.
• Intermediate Excel and overall MS Office skills.
• Experience in creating SOPs and process flows.
• Highly organised with the ability to prioritise effectively.
• Demonstrates ITW core values: integrity, respect, trust, shared risk, and simplicity.

BE YOUR BEST STATEMENT

At Hobart UK Service, we're dedicated to enabling all candidates to showcase their talents at their best.

We're open to customising our recruitment process to meet your needs.

We welcome applicants who present the right transferable skills and behaviours to achieve success.

Click on “APPLY” today!