Service Engineer
Coventry
£25,000 - £32,000 per annum
Days
Permanent Role
 
Arch Recruitment Solutions are currently recruiting for a Service Engineer for a Manufacturing company based in Coventry. This is a position suited to candidates with a background in a similar role and that are open to site work when required.
 
Role responsibilities –

• For the Service Engineer role, you will be using various strategies and tools to provide effective solutions to customers' concerns.
• Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Promptly following up on service requests and providing customer feedback.
• Monitoring equipment and machinery performance and developing preventative maintenance measures is required for the Service Engineer role.
• Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
• Monitoring inventory and reordering materials when needed.
• Leading the installation, commissioning, and training of machines with customers (On site or at customer site)
• Travelling in the EU/International for machine installation and service (when required)
• Continuity testing for machines including final machine testing before despatch (AF16 and FAT’s)
• Main liaison for programming machines and coordinating feedback/changes with the programmer and then testing.
• Writing reports, manuals and presenting findings to Managers and Supervisors on a regular basis.
• Supporting the manufacturing team with assembly and testing of machines which includes fitting, use of hand tools.
• Main point of contact for troubleshooting customer machines and providing advice
• Onsite support for electrical/maintenance issues
• Ability to offer remote and onsite technical support/diagnostics.

 
Role requirements –

• You will be required to have experience within a similar role and have a machine tool background.
• You will be able to complete travel and site work when required for the role of Service Engineer.

 
If you are interested in discussing this position in more detail, then please contact Kirsten Oxtoby.
 
Arch Recruitment Solutions are acting as an Employment Agency with regards to this position.