Our Elland based client are a mechanical and electrical maintenance company operating nationally throughout the UK supporting a wide range of clients within the retail, healthcare, industrial and commercial sectors.

• Flexible working 35 - 40 hours per week between 08.00 am to 17.00 pm.
• Starting salary of £26,000 p/a (FT equivalent)
• Performance based bonus scheme
• Additional hours available (overtime)
• 25 days holiday per year (pro rata), plus bank holidays
• Company pension, sick pay and life assurance
• Employee wellbeing scheme
• Training & development opportunities

Based at their Elland head office, this new position will join their operational team due to our continued growth and expansion. Reporting to the Service Admin Manager, the main responsibilities of this role include:

• Provide support to our clients, engineers, suppliers and sub-contractors
• Receive and respond to inbound calls/emails from clients, colleagues, engineers, suppliers and sub-contractors
• Liaise with customers providing timely updates of job statuses
• Log client requests and call outs on our CAFM system
• Update the system with appropriate information from clients, engineers, suppliers and subcontractors
• Plan and monitor engineers’ workloads around the UK
• Undertake general helpdesk admin duties
• Generate and issue purchase orders to suppliers and subcontractors
• Produce and issue client reports for key accounts
• Monitor and manage operational KPIs to achieve SLAs

Key skills

Previous experience working in a service / administrative environment will be beneficial, ideally within a service industry

• An understanding of building maintenance services or similar environments will be beneficial, but not essential
• Excellent telephone manner and a keen eye for detail
• Strong literacy skills, with good spelling and grammar
• Team player
• Good knowledge of Microsoft Office packages (Outlook, Word, Excel)
• Good communication and organisational skills
• Ability to multi-task

Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.