Job Title

Technical Engineering Support Manager (Spindle Nose Tooling & Driven/Static Tooling)

The Company

GEWEFA UK are a long-established company acting as a UK distributor of high-end, quality spindle nose and driven tooling (and allied equipment) for the precision engineering industry.

Based in Corsham, we are a thriving and developing business operating independently from our parent company, GEWEFA GmbH, a family-owned business established over 60 years ago and an experienced market leader in a continually developing industry.

The Role

This job description is intended to provide a broad outline of the main duties and responsibilities only. Duties and responsibilities will be varied and evolve over time, and you will need to be flexible in developing the role in conjunction with the company’s requirements.

We are a successful and growing business with a short chain of command, that has a strong, communal ethos. You will be responsible for delivering technical support to our customers and your colleagues:

• Existing client relationship development and management to retain customers and expand sales provision through technical support and solutions
• Provide technical advice to both new and existing customers across our full range and on application solutions
• Processing quotations and sales orders for customers
• Customer account management – regular contact, information provision
• Provide onsite customer support when required, as well as support via video calls and telephone/ emails
• Participating in exhibitions, open houses and trade events when necessary
• Oversee any quality and complaints issues and ensure these are properly resolved in a timely manner
• Develop and maintain strong commercial relationships with distributors, suppliers and other relevant parties
• Have or learn an in-depth knowledge of spindle nose and driven/ static tooling
• Play an active part in the company’s future plans, put forward suggestions for progression and expansion

This is an office-based role, with the need for occasional travel in the UK and Germany.

The Person

We are searching for a specific individual that has a keen eye for detail and a wealth of CNC/ lathe machining/ tooling knowledge, who can offer accurate, practical technical help to customers, who is at ease on the phone and screen, and is willing to muck in in all areas of the business.

You will enjoy the variety of working with customers ranging from small, family run businesses to large multinationals in Aerospace, Automotive, Medical, Sub-contract, and other industries.

Required skills:

• Minimum of 3 years’ experience of B2B sales of manufacturing equipment, specifically spindle nose tooling and driven/ static tooling
• From an engineering background with a broad knowledge of spindle nose tooling and driven/static tooling
• Proven experience in delivering excellent customer service
• Highly self-motivated, organised and efficient time management skills
• Strong communication and presentation skills
• Able to easily build positive and productive relationships with customers, suppliers and colleagues
• IT literate and conversant with Excel, Word and Outlook
• Highly accurate
• Adaptable and fluid
• Outgoing and proactive
• Able to multi-task and prioritise effectively
• Professional manner and able to maintain the company’s professional image to customers
• Full, clean UK driving licence

Desirable (but not a deal breaker):

CAD drawing skills

Fluent in German (written and spoken)

Candidates must be able to prove their eligibility to work in the UK

The Salary

Salary is entirely dependent on your experience and skillset.

We also offer discretionary bonuses throughout the year, dependant on both the company performance and your own.

The role also comes with a company pension and sick pay scheme.

Hours are 37.5 per week (with a nice early finish of 12pm on a Friday), and 25 days holiday in addition to bank holidays.

Free onsite parking, smart-casual dress within the office (corporate wear provided for certain occasions), regular team events and treats to get us through the busy days, small on-site gym.

Benefits:

Casual dress

Company pension

Free parking

On-site gym

On-site parking

Sick pay

Schedule: Monday to Friday