Service Manager (HVAC, Air Conditioning, Refrigeration)
Posted 04/04/2024 by Adcock Refrigeration and Air Conditioning
Location: Bromsgrove
Job Type: Full time, 40 hours per week
Contract Type: Permanent
Salary: Competitive basic plus generous bonus scheme
Our Bromsgrove branch are looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer focused service and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business.
What you'll be doing
As a Service Manager you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work, and maintenance visits are carried out efficiently and effectively meeting client’s expectations.
You will have a a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients, building, and maintaining positive relationships for your branch and the business.
All of this will be achieved with the support of your skilled, hardworking team, made up of engineers and administrators. It will be your job to manage, motivate and develop your staff and to recruit more when needed.
What do you need to have?
• Previous experience as a fully competent refrigeration and air conditioning engineer.
• Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer / supervisor.
• Self-motivated and driven.
• Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance.
• Good computer skills, including Microsoft Office and data bases etc.
• Ability to work under pressure with excellent time management skills and ability to and prioritise tasks effectively and efficiently.
• Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand.
• An understanding of and ability to deliver high levels of customer service.
What's in it for you?
• A generous Salary + Bonus
• 25 days holiday per annum, plus bank holidays, increasing in service.
• Pension Scheme
• Company Car
NEXT STEPS
If you’re ready to join our team, simply click apply and complete the short application process.
We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you’ve got what it takes, then we want to hear from you!
For more information on what it is like to work for us, visit our Careers page on our website.
About us
Delivering an outstanding customer experience every day, by creating a great place to work.
As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. We further believe that by creating a great place to work for our talented, hardworking, loyal employees our business will continue to deliver and be known for our excellent service and expertise.
We achieved an 88% employee engagement score in our latest annual employee survey. We are very proud of this, and we keep improving year after year.
Whether you are looking to take your first step into our industry, or have a lot of experience, if you think that Adcock is the right place for you then we want to hear from you.
You may also have experience in the following: Mobile Service Engineer, City & Guilds, Electrical Maintenance, Field Service Technician, Preventative Maintenance, Repair Engineer, HVAC, Site Support, Field Service Engineer, Air Conditioning, Refrigeration, Air Handling, PASMA, IPAF, etc.
REF-213 041
Job Type: Full time, 40 hours per week
Contract Type: Permanent
Salary: Competitive basic plus generous bonus scheme
Our Bromsgrove branch are looking for a Service Manager with excellent people management skills to join our team. You will be responsible for the operational and strategic management of the service and maintenance department; providing an outstanding customer focused service and ensuring the highest standards are achieved and maintained. Your ability to establish and maintain good customer relationships will help you to grow your department and increase business.
What you'll be doing
As a Service Manager you will be in charge of the everyday running and functions of a small but busy Service and Maintenance department. You will make sure that reactive and planned service calls, remedial work, and maintenance visits are carried out efficiently and effectively meeting client’s expectations.
You will have a a department budget and financial targets to work towards and will be motivated to grow your department. You will enjoy getting to know our clients, building, and maintaining positive relationships for your branch and the business.
All of this will be achieved with the support of your skilled, hardworking team, made up of engineers and administrators. It will be your job to manage, motivate and develop your staff and to recruit more when needed.
What do you need to have?
• Previous experience as a fully competent refrigeration and air conditioning engineer.
• Experience in a people management / supervisory role would be an advantage but is not a requirement. This may be the next step up for a senior engineer / supervisor.
• Self-motivated and driven.
• Strong technical knowledge on Air Conditioning and Refrigeration, particularly service and maintenance.
• Good computer skills, including Microsoft Office and data bases etc.
• Ability to work under pressure with excellent time management skills and ability to and prioritise tasks effectively and efficiently.
• Excellent Decision making and planning skills. Demonstratable ability to plan ahead as well as react quickly and re-prioritise jobs to fulfil customer demand.
• An understanding of and ability to deliver high levels of customer service.
What's in it for you?
• A generous Salary + Bonus
• 25 days holiday per annum, plus bank holidays, increasing in service.
• Pension Scheme
• Company Car
NEXT STEPS
If you’re ready to join our team, simply click apply and complete the short application process.
We are an Equal Opportunities Employer. We encourage applicants from every background to apply for our vacancies. If you’ve got what it takes, then we want to hear from you!
For more information on what it is like to work for us, visit our Careers page on our website.
About us
Delivering an outstanding customer experience every day, by creating a great place to work.
As a widely respected organisation within the cooling and heating industry, we believe that our success is down to our employees. We further believe that by creating a great place to work for our talented, hardworking, loyal employees our business will continue to deliver and be known for our excellent service and expertise.
We achieved an 88% employee engagement score in our latest annual employee survey. We are very proud of this, and we keep improving year after year.
Whether you are looking to take your first step into our industry, or have a lot of experience, if you think that Adcock is the right place for you then we want to hear from you.
You may also have experience in the following: Mobile Service Engineer, City & Guilds, Electrical Maintenance, Field Service Technician, Preventative Maintenance, Repair Engineer, HVAC, Site Support, Field Service Engineer, Air Conditioning, Refrigeration, Air Handling, PASMA, IPAF, etc.
REF-213 041
- Type:
- Permanent
- Start Date:
- 04/04/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 213041
- Job ID:
- 221415588
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