Purpose of job –

Our business is organised in regional teams of up to 20 commercial engineers who work in concert with our central technical support team to deliver, service, repair, maintain and install the full spectrum of commercial building services.  You and your colleagues will be the customer facing powerhouse of our business within your region with a portfolio of key clients and sites.

Principal Accountability –

• Inspecting and maintaining gas appliances, central heating plant and plant room equipment.
• Attending, including out of hours, reactive, diagnostic and emergency repair calls including liaison with colleagues and suppliers to obtain information on parts, costs and lead times.
• Installing and carrying out site works associated with the installation of gas appliances, central heating plant and plant room equipment.
• Reactive attendance to emergency callouts on 1 in 4 callout rota.
• Where appropriate to do so, providing our site-based client teams with guidance on the operation and management of their assets and advising them when their plant needs to be replaced or up-graded rather than repaired. 
• Providing data to support the creation of quotations (including equipment, parts and labour).
• To deliver our contracted performance targets and CMS expectations including:
  • Health & Safety
  • Work standards.
  • PACE - Profit after controllable expenses
  • Conformity with our core processes and workflows
• To be the Subject Matter Expert for one of your regional team’s key technical competencies.
• Be an enthusiastic ambassador for our business, consistently living our values, exceeding the expectations of our customers, promoting our brand and delivering the bottom line, contributing to the wider business by committing to culture of openness, continuous improvement, collaborative working and interdependence with other teams and team members.

Necessary experience and attributes –

• Good interpersonal skills.
• The ability to work independently and take initiative.
• Ability to work as an individual and as part of a team.
• Excellent written and verbal communication skills.
• Excellent time management and organisational skills.
• Outstanding customer service skills.
• A friendly and professional telephone manner.
• Working knowledge of Microsoft Office packages.
• Strong attention to detail.
• Computer Literate.

Specific training and courses applicable to this role –

• Able to pass a DBS check for relevant convictions[1]
• Current ACS Qualifications / Commercial gas safe registered plumber
• Commercial Gas Qualifications/ Domestic Gas Qualifications/ Industrial Gas Qualifications.
• Gas Catering Qualifications/ Gas LPG Qualifications.
• Experienced in Commercial Mechanical Services, Heating and Hot Water Services
• Current Driving License and able to work in the UK.