Product Engineer Support Technician

Location: Bury St. Edmunds / Newmarket, Suffolk

Salary: £28,000 - £38,000 per annum

Excellent Benefits Package

The Client:

Our client is a leading manufacturer and global provider of a diverse range of premium agricultural machinery products – a thoroughly professional and excellent employer.

The opportunity:

A diverse role for Product Engineer Support Technician in the Aftersales Team with a remit to develop engineering support material, training Distributor and Dealer Service Staff, providing phone support, diagnosing and fixing an issues etc. No two days are the same in this dynamic office, factory, and farming environment.

Requirements:

• The successful candidate will ideally have an engineering and technical knowledge background, understanding of agriculture, and other languages would be advantageous, strong communication skills, and ablity to present small groups will be essential.
• Be an active and enthusiastic person with attention to detail and the ability to work under pressure.
• Able to build rapport with customers by understanding their requirements and establishing suitable solutions that work for both parties.
• A self-starter with a positive mindset and a can-do attitude, you will be able to continue to learn and pass that information on to others.
• Capable to work individually or as part of a team depending on the circumstances as well as be goal driven.
• The role requires you to be able to communicate with other departments to feedback information for product, and production, development with a continuously improving mindset.

Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

Keywords; after sales support technician, training engineer, technical technician, phone, telephone, support agriculture, farming machinery distributor, dealer, helpdesk, call centre, Support technician, Service Engineer, Aftersales advisor, Aftersales support, Technician, Aftersales