Carbon60 are proud to be partnering with Lufthansa Technik Landing Gear Services to recruit for a Customer Service Specialist (Product Line Parts) within the Product Line Pats department. Lufthansa Technik are a global leading provider of maintenance, repair, and overhaul services for the civil aviation industry.

This Customer Service Specialist (Product Line Parts) position is on a permanent basis and has become available due to continued growth and expansion. The successful candidate is the first point of contact for operational topics regarding the external customer; making sure they are supported and up to date with their purchased landing gear process.

Role Responsibilities will include:

• Own and manage Customer Service & Component Sale email inboxes for Product Line Parts.
• Be primary point of contact between internal and external customers for Business Projects.
• Ensure customer quotes are accurate, they are prepared, sent to customers and followed-up on a prompt
• and timely basis.
• Check customer orders for compliance with customer contracts and Business Project expectations and
• communicate deviations to the affected stakeholders.
• Perform daily routine customer follow up regarding their existing Business Projects.
• Update and maintain database systems and quote logs.
• Analyse customer complaints and provide appropriate actions.
• Develop and maintain external customer relationship, organize customer meetings and customer visits.
• Take initiatives for process improvements.
• Perform other duties as required by business needs.
• All duties shall be undertaken in compliance with Safety and Environmental Regulations and Company Procedures.

Skills and Experience required:

• Must have strong written and oral communication skills
• Can read and understand customer contracts / specification and put in place action plans
• for contract adherence.
• Good IT skills with the use of standard Microsoft packages. Proven experience of using MRP / ERP &
• Data systems (such as SAP / AMOS etc.).
• Experience of multi-tasking and relationship building skills.
• Self-motivated with strong, adaptable, consultative selling skills.
• Representational abilities in terms of corporate/commercial awareness - face to face contact.
• Ability to work under pressure and to tight deadlines.
• Analytical and flexible approach to work.
• Basic understanding of different cultures

Why Lufthansa Technik Landing Gear Services? Here are some of their benefits and rewards:

• Competitive Salary Package
• Discretionary Bonus Scheme
• Discounted Flight Benefits
• Reduced Gym memberships Retail and Hotel Discounts
• Seasonal Company Events

Day shift with some overtime starting earlier or finishing later to adhere to customer business working hours.

From £28,200 salary.

If you are interested in the role and want some more information, please contact Becky on (phone number removed) or email

Interviews are being held shortly.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.