Would you be interested in working with a well-established engineering consultancy, driven by a dynamic team at the forefront of sustainability?

Do you have a passion for customer service, where you will be appropriately answering and dealing with incoming calls on a daily basis?

If the answer is yes, then please read on for further information and get in touch now to avoid missing out!

The Opportunity
Due to recent growth, our leading client, who prides themselves on operational excellence is seeking an experienced receptionist to join out talented team, where you will be ensuring the highest standards of quality are maintained.

The Role
Estimated Duration- 6 months.
This role has been deemed inside of IR35.
As a receptionist, you will be responsible for a variety of roles in support of daily operations and may include reception services, general facility operations maintenance or driver.

Your duties and responsibilities will be

• As a receptionist, you will answer and appropriately direct incoming calls.
• Greet visitors; determine the nature of business and direct to appropriate individual. 
• Ensure completion of any visitor management tasks including review of Office Safety Induction Presentation.
• Maintain guest and visitor sign in/out; oversee the distribution and return of employee and visitor access badges.
• Assist in building or suite access control and the maintenance of a safe, healthy, and secure office.
• Maintain local contact lists, if appropriate.
• Maintain neat and organized front office area.
• Manage conference room use, reconcile conflicts, and post schedules (if appropriate). 
• May assist with meeting setup, including procuring food and equipment. 
• May perform other duties in support of the facility team or general office, as needed.
• Prepare and process incoming and outgoing mail (includes determining and affixing postage).
• Maintain records on outgoing registered mail and packages and reconcile charging errors as needed.
• Handle special requests for mail, package, shipping-freight services.
• Ensure compliance with all legislation related to the handling and shipping of materials. 
• May assist with mass mailings (generating distribution lists, labels, etc.).

Other key duties you will be responsible for

• Being a receptionist, you will also respond to requests for facility maintenance or repair.
• Ensure completion of routine and required building or equipment service.
• Maintain equipment manuals and logs.
• General Facility Support
• Purchase and stock office supplies.
• Follow appropriate standard supply and related cost charging guidelines.
• Respond to internal requests for facilities service or repairs and contact property management or external providers as appropriate.
• Assist with tasks related to facility management and appearance.
• Assist with facility Health, Safety, Security, and Environmental tasks.
• Support Plan Beyond goals and tasks related to Office Sustainability.
• Create or order identification badges and provide building or suite access card management. 
• Direct staff to corporate guidance on offsite storage, and coordinate box storage and retrieval.
• Upkeep of floor plans and other office information.
• May track office utilization or update other Facility related data as needed or requested.
• Other support to Real Estate Operations as needed or requested.

Key Relationships

• Facility Lead.
• Office Employees.
• Visitors and Guests.
• Key Performance Indicators.
• Responsibilities are taken care of properly and without significant issues: any issues that do arise are resolved quickly and efficiently.  
• Proven dependability and punctual attendance. 
• Positive feedback from employees and visitors. 
• Demonstrates ability to use resources and tools appropriately. 
• Ability to assist in an emergency. 
• Additional notes 
• Responsibilities may require physical activity including some or all of the following: bending, stooping, walking, pushing, lifting to 50 lbs., climbing stairs and / or ladders, sitting for long periods, and typing.
• May perform tasks that are custodial in nature, including those related to office and break room/kitchen maintenance.
• Role will be office-based.  

You will have the following skills and experience

• Ideally previous reception experience or experience within a busy-front line role along with strong organisational skills and good IT.

Get in touch now
If you desire a new opportunity, where you can demonstrate your skills and expertise by ensuring all queries are effectively dealt with and documented, if you enjoy assisting people then this could be the role for you so please apply now or contact Jacqui Reynolds via LinkedIn.

Millbank Holdings Ltd is an equal opportunities employer and respects diversity. We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the ‘Disability Confident Scheme’. Millbank operates as an Employment Agency and Business.