Maintenance Controller

Location: Norwich

Pay Rate: £30,000 per annum

Mon-Fri 8am to 5pm

Employee Benefits

• Increased holiday entitlement with length of service.
• Long service awards.
• Recruitment incentive awards.
• Healthcare scheme.
• Cycle to work scheme.

Working Hours

• 42.5 Basic Weekly Hours.
• Monday to Friday.

Job Summary

There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles  and Trailers on varying Customer contracts. The role is based in Norwich

Main Duties and Responsibilities

• Working as part of a team the post-holder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
• To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
• To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most cost-effective option is used as a first choice.
• To co-ordinate all breakdown and call handling incidents in line with any pre-determined customer SLAs and special procedures.
• To ensure that all incidents are progress-chased through to completion, keeping the customer always informed.
• To maintain individual incident records, noting all updates on R2C.
• To control the maintenance, breakdown, and accident incidents on a varied range of equipment and contracts, which are operated by both internal and external.
• Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed in-line with specific customer and manufacture requirements.
• To ensure all maintenance record are kept up to date through our supplier portal.
• Ensure all procedures are adhered to and report all incidents of non-compliance.
• To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
• To ensure that the workplace maintains a tidy and professional image.

Other duties: 

• Booking in HGV vehicles for service and general maintenance
• Face-to-face trade counter reception
• Answering all incoming calls
• Raising job cards for technicians to carry out works.
• Liaising with the workshop manager to fit in emergency works.
• Processing break-down calls and ensuring works are prioritised
• Using various in-house software packages including AS400 to process everyday logs, calls, technician reports, and closing jobs on completion.
• Distributing and arranging courtesy vehicles

Please apply with your CV via the apply button.