Electronics Helpdesk Engineer
Posted 09/04/2024 by Pertemps Northampton
Our client based in Northamptonshire require an Electronics - Helpdesk Engineer to join their busy team to help deliver a consistently high quality and accurate service.
Responsibilities:
Responsibilities:
- Providing telephone diagnostics and technical assistance to clients and colleagues within the Technical Services Team.
- Provide technical expertise and be a point of reference for Department colleagues.
- Utilise, manage, and maintain technical product documentation.
- Ensuring relevant information is always shared with team members and accessible to ensure the most up to date information is available.
- Update the electronic job management system, according to agreed procedures.
- Record, analyse and make recommendations on common equipment faults and the subsequent management of spare parts stock levels.
- Perform quality assessments of Field Engineers work ensuring that the relevant performance logs are accurate and up to date at all times highlighting training needs.
- Provide technical assistance to Technical Service Manager with bespoke investigations / reports to assist in the development of the Department or respond to Customer issues.
- Attend emergency breakdowns at customer sites when required.
- Providing support to other team members where required.
- Engineering qualifications - Preferred but dependant on experience etc, not a requirement.
- Electrical experience - Desirable.
- Ability to read/understand electrical drawings - Desirable.
- 20 days starting holiday (Increases to 30 days with time served).
- Sick pay scheme (after probation).
- Workplace pension (after probation).
- Annual Bonus Scheme (after 1 year of service).
- Life Assurance.
- Ability to travel as/when required - Van provided if required to travel for work.
- Lots of training/development available.
- Type:
- Permanent
- Start Date:
- 24/01/2024
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Telephone:
- Login or register to view
- Job Reference:
- 065101793
- Job ID:
- 220983389
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