Responsible for managing the delivery of an effective and compliant facilities management service through in-house staff, suppliers and consultants – you will be primarily focused on hard services.

Key deliverables

·Contribute towards the preparation, monitoring and reconciliation of service charge budgets

·Check and approve expenditure against service charge budgets

·Provide best in class customer service to internal and external customer base

·Maintain regular and effective communication with clients and tenants

·Manage site based staff, ensuring all people related policies and procedures are followed

·Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business

·Monitor works conducted/service provided by suppliers

·Audit and inspect supplier delivery

·Measure and report supplier performance against agreed SLAs

·Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services, including: life safety systems, vertical transportation equipment and public health systems

·Work effectively with a range of specialist consultants to deliver agreed outcomes

·Procure goods and services, following procedures and policies

·Develop, agree and manage capital replacement programmes

·Prepare management reports for a variety of stakeholders and attend/chair management meetings as required

·Undertake regular building inspections, complete reports and initiate/progress any required works

·Ensure compliance with all current statutory legislation in respect of health and safety and the environment

·Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability team

·Ensure compliance with all internal procedures and policies – e.g. Procurement, Finance, Compliance, HR

·Ensure security and emergency procedures are robust and adhered to at all times, taking an active role in the event of emergency situations

Responsibilities

·Clients and Business Development

·Is proactive in building relationships with internal clients and responsive and helpful to external clients

·Functional or specialist competence with relevant understanding of business/departmental context

·Completes own work under minimal supervision/guidance

·Can deal with novel or difficult situations within context of own function or specialism

People

·Active team player

·May have line management responsibilities

·Shares expertise with colleagues

·Proactively communicates to colleagues and others

Systems and Process

·Manages, co-ordinates, implements and develops a range of important activities, processes, functions or relationships

·Makes decisions within field of expertise

·Is conscious of process and takes steps to protect the interests of the companies Real Estate, employees and reputation

·May contribute to Real Estate Projects

Qualifications

·Degree or equivalent

·Building services related qualification

·Membership of a relevant professional body

·National General Certificate in Occupational Safety and Health – accredited by NEBOSH

Experience

·Report writing and data analytics

·Previous experience in a similar role

·Understanding of commercial leases and the landlord and tenant relationship

·Good understanding of service charge budgets and accounting principles

·Management of in-house and supplier staff

·Management of supplier relationships

·Good health and safety and environmental knowledge

·Extensive mechanical and electrical services knowledge

·Excellent English language skills – both written and spoken

·IT literate – MS Office at intermediate level

·Experience of managing multi-site environments