Technical Support Engineer

Posted 24/04/2024 by 365 Resourcing Ltd

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WR4, Hindlip, Worcestershire
£29,564 - £32,021/annum

Our client, Yamazaki Mazak, is a leading global manufacturing company based in Worcester.

This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.

Due to increased demand, our client now has a requirement for a Customer Technical Support Engineer.

365 Resourcing are the preferred supplier to Mazak.

The roles and responsibilities of the Customer Technical Support Engineer role are:

  • An Engineer with Electrical or Mechanical knowledge and understanding of Mazak machine tools.
  • Experienced in Mazatrol controls, machine operations and axis movements.
  • Understanding of Mazak product range of machines.
  • Desk based role supporting Customers in the field.
  • Experienced of fault diagnosis.
  • Understanding Mechanical drawings and schematic electrical drawings.
  • Understanding the structure of machines and how they work.
  • Working alongside current engineers supporting customer requirements.
  • Identification of parts from current manuals.
  • Creating incidents for workflow within the team.

Person Specification: 

  • Computer literate.
  • Committed.
  • Flexible working.
  • Customer facing.
  • Can communicate with customers at all levels.
  • Report writing.
  • Administration.
  • Excel/ PowerPoint/ Word.
  • Team Player.
  • Polite.

The Reward

The successful candidate can also expect the following:

– Join a successful, multi-national manufacturing company.
– Excellent career potential.

  • Benefits that include pension, 25 days holiday, death in service, free uniform, free parking and also a subsidised restaurant at HQ in Worcester.
  • Excellent salary and overtime potential as role will involve working to customer demands.
  • Working hours are Monday to Friday 8-15am to 16-30 pm with additional overtime when required and weekends when required.

If this Customer Technical Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address supplied.

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