The Role Includes

• Undertaking structured review of skills and performance across all technicians disciplines.
• Continual review and audit of technicians working practices, ethics, customer skills and communication.
• Preparation of individual training plans based on development needs.
• Developing a robust programme of Toolbox Talks & Lessons Learned.
• Regular site based audits within a defined region.
• PPE, plant, equipment, vehicle, & stock checks.
• HSQE audits to include training and understanding of RAMS and safe working practices.
• Maintaining and enhancing communication across multiple office locations.
• General regional office based assistance where required.
• General estimating assistance where required.
• Technical support with customer / site escalations.
• Attending training sessions and then cascading content to technicians (Train the Trainer qualification beneficial).
• Research, review and propose any other training that could add value to the team. • Review of technicians performance and focus areas.
• IT support / training relating to tablet PC applications, mobile solutions and customer interfaces.
• 1st level escalation responsibility for out of hours on-call activity on a rota basis (UK nationwide).

Your Profile 

• Significant experience as an Automatic Door Technician
• A full UK driving licence with flexibility to working hours due to requirement to travel. Ideally based within 1 hour of the Newcastle office.
• Experience in training, supporting and mentoring technicians.
• Positive, professional attitude with the ability to understand and disseminate technical information clearly and effectively.
• Ability to work without supervision and use initiative at all times.
• Excellent communication skills

What we offer

Premium overtime rates - overtime is always available

Annual Performance Bonus

Company van, tablet, power tools and phone all provided

25 days Annual Leave plus Bank Holidays

Paid Birthday leave after 1 years’ service

Enhanced Parental pay

Company Sick pay

Life Assurance scheme

Employee Assistance Program to support health & wellbeing

Company Pension scheme + enhancement after 2 years’ service