Field Service Engineer

Posted 12 hours ago by JLB Recruitment Ltd

WR9, Droitwich, Worcestershire
£36,000 - £40,000/annum

We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn.

communication skills and an eagerness to learn.

Role and responsibilities:

  • Providing maintenance and installation services
  • Troubleshooting and repair of hardware.
  • Updating assigned jobs via smart phone
  • Adherence to service level agreements to all customers across the region
  • Management of supplied tools and parts to a high accuracy

Essential Skills:

  • Ability to communicate well with all levels of staff at client sites.
  • Excellent customer service skills
  • Quickly build rapport and gain client confidence.
  • Work individually and as a part of a team.
  • Be able to follow company procedures and methods.
  • Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
  • Ability to quickly learn new products.
  • Self-motivated individual who can operate on their own initiative
  • Flexible approach to work including occasional weekend and out of hours

Education and experience:

  • Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities
  • Good standard of secondary level education
  • Good level Microsoft Word and Excel
  • Expert knowledge of technical products, ideally within continuous inkjet technology
  • Full Driving Licence
Start Date:
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