Who We Are:

AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014.

We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them.

This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years.

Join us - and help us fulfil our mission to close the world’s digital skills gap.

Why join AND Digital?

We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.

By joining AND, we’ll provide:

• Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
• A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, as well as just a change of scenery. We expect our teams to spend some time in the office (1-2 days per week)
• A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
• An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
• Monthly and quarterly team socials - on us - ranging from after-work drinks, to driving experience days with your fellow club members.
• A safe environment for you to be yourself and challenge yourself.

Requirements

What you’ll bring to the table

An IT Support Analyst at AND Digital will be responsible for the upkeep and improvement of computer systems and services. As a result, you will need to be able to:

• Assist in the day to day technical support on all support channels and platforms.
• Assist in various IT Service Delivery projects.
• Be willing to take on delegated duties. 
• Daily upkeep and improvements of internal systems.
• Daily monitoring the Service Desk for new tickets, prioritising and taking ownership of them as required.
• Take ownership of problems and known issues and work with the team to come to a resolution.
•  Be a point of contact for the business for scheduled maintenance and unexpected downtime incidents.
• Liaise with suppliers, obtaining quotes and ordering equipment as and when required.  
• Assist with security principal implementation and distribution for the business. 
• Fulfil access management requests for applications and services.
• Assist in the introduction of monitoring solutions and practices for internal apps and services.
• Assist with new site fit installations including internet lines, SD-WAN and relevant hardware / infrastructure.
• Be able to work effectively in a team but just as effective singularly or remotely. 
• Support, guide and mentor entry level colleagues.

To do that, it’s essential that you bring the following:

• Experience as a 1st Line Support Analyst upwards. 
• Operating knowledge of IT security fundamentals.
• Experience contributing towards technical projects. 
• Operating knowledge of Google Workspace, Office 365 and MDM technology.
• Collaborative and proactive with a strong appetite to learn and innovate.
• Ability to work independently as well as in a team.
• Experience working with multi-tiered technical professionals. 
• Experience working in a professional services environment. 
• Proficiency in macOS and Windows devices.

It would be helpful if you have:

• Experience with working in an ISO accredited environment.
• Experience working in macOS dominated environments. 
• Experience working effectively in a multi-role, multi-skill and multi-geography team. 
• Experience using Okta or similar identity management tools. 
• Previous experience of utilising SD-WAN technology (eg Meraki)
• A working understanding of cloud environments (such as AWS & Azure).
• ITIL v4

Benefits

• 25 days holiday allowance + bank holidays
• 12 Wonder, Share, Delight days; these can be taken for upskilling, volunteering and personal wellbeing.
• Share scheme
• A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan 
• PLUS many more

For a full list of benefits - click here

Equal Opportunities Statement

At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application.

We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.