About Zego

We’re a commercial motor insurer on a mission to save people time and money. From scooter delivery riders to private hire taxi drivers, our customers are our driving force. We’re making insurance fairer and more human for every one of them.

When we started back in 2016, we knew that traditional insurance held businesses back. It was too complicated, too expensive and too time consuming. So we set out to change things, building insurance solutions that empower professional drivers throughout the UK and Europe.

So far, we’ve raised over $200 million in funding. We’ve grown from a scrappy start-up into an industry changing organisation, and there’s plenty more to come. 

That’s where you come in…

Purpose of role

We’re looking for a Desktop Motor Engineer with a passion for improving claims processes and customer experience. As our claims team continues to scale, we are looking for a  desk-based motor engineer who is a subject matter expert to directly support the claims teams. 

This role will be a core part of our engineering expertise and will not only improve the experience for our customers but support our team in reducing claims leakage.

What you will be doing

• Reviewing repair estimates, reports and invoices to ensure that costs are controlled, repair methods are carried out to Thatcham, and or Manufacturers specification.
• Support customer repairs by ensuring estimates from network and non-network repairers are appropriate for the damage caused by the incident providing feedback to repairers where warranted and authorising repairs in a timely manner. 
• Supporting total loss queries using industry valuation tools (Glass’s MVA, Percayso) to place accurate valuations on total loss vehicles taking into account mileage, condition and pre-existing damage including information about the vehicles history from HPI and MIAFTR. This will be supported by conducting market research to support total loss settlements.  Finally, place accurate salvage category on the salvage in accordance with the ABI Code of Conduct 2017
• Upskilling and supporting the handling teams with ad-hoc queries while also providing training to increase the engineering knowledge across the claims and fraud team

What you will need to be successful

• You’ll have previous experience in the motor trade with experience of mechanical vehicle repairs and an understanding of vehicle body damage repair techniques and methods
• You’ll have an understanding and ability to read, interpret engineers reports on all levels and knowledge of key repair and valuation systems (e.g. Glass’s Guide, Glass’s Repair Estimate, Audatex and GT Motive)
• You’ll have knowledge of the legal requirement for roadworthy vehicles in accordance to the Road Traffic Act
• You’ll have an ability to work independently in a fast moving office supporting the claims team for all technical enquiries and while working with salvage agents and repair networks to help resolve issues in a timely fashion.
• You’ll have excellent stakeholder management and experience managing external stakeholders and building relationships
• You’ll be detail oriented, proactive and able to problem solve and suggest solutions
• You’ll have the capacity to multitask and prioritise in a logical, structured and disciplined manner
• You’ll have a current AQP qualification ID number is essential
• Ideally you’ll have a recognised motor vehicle qualification such as IMI, and be a member of the Institute of Automotive Engineering Assessors (IAEA)

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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