Content DesignerLocation: Cambridge (hybrid working), or remote (UK only) with occasional travel to Cambridge
Salary: £36,000 – £40,000 p.a. full-time equivalent, dependent on experience
Basis: Permanent; full-time, part-time, or flexible
Eligibility: You must be eligible to work in the UK

The role

Our digital products and services are used by millions of people all over the world. As part of our ambitious plans to expand our reach and impact, we are looking for a Content Designer to join our team.

We are responsible for delivering digital experiences which have a large audience and measurable positive impact on young people and educators. For example, our Projects site content is viewed millions of times a year; our Coolest Projects showcase keeps growing, and in 2021, 1385 young people from 47 countries shared their tech creations; and Code Club World, is a way for young people to learn to code at home and has a rapidly growing user base.

In this role, you will report to the Head of Product Design and work collaboratively as part of a team of Product Designers, User Experience Researchers, Product Managers, Marketing Managers and Software Engineers to create digital products that have a real impact for our users around the world who are engaged with digital making and computing education. 

You will bring your experience of creating content to our range of digital platforms and will work closely with Product Designers to design content in situ as well as work with User Experience Researchers to ensure content is tested with our users and meets their needs. 

You will join an agile digital products team that works in Cambridge and remotely around the UK. We use collaboration tools such as (url removed), Figma, and Slack to communicate effectively.

We strive to make the Foundation a place where talented people who care about our mission can do the best work of their careers. We have a flexible and collaborative approach to all aspects of our work. If you’re the right person for the job, we’ll make it work for you, and you can be confident that you’ll be working with an exceptional team.

Responsibilities

• Create content across a range of digital platforms, working closely with Product Designers to design content in context
• Use content writing skills to solve design challenges resulting in frictionless user experiences
• Turn complex processes and language into easy to understand user-facing copy and write using plain language which makes information accessible to all
• Identify the appropriate format to use to present the right information at the right time for what users need
• Review content performance and make recommendations based on insights derived from data
• Identify opportunities for non-copy content and work closely with Product Designers to create solutions
• Contribute to content strategy, creating content patterns and standards for our digital products
• Create and document content user flows, defining content relationships, hierarchy and structure
• Use user research and user insights to inform the content design process
• Work closely with our Marketing and Communications team, including regular check-ins to ensure content is inline with our brand and you are up to date with changes in guidelines
• Work closely with product owners and key stakeholders across the Digital Products team and the Raspberry Pi Foundation to understand the problems we are trying to solve and how we can best utilise content design in our product design and development processes
• Work closely with Product Designers to co-solve problems for our users considering visual design, UI and content together 
• Work closely with User Experience Researchers to test content and copy in context and iterate content based on insights and outcomes
• Liaise with wider teams to ensure content meets the needs of the organisation, e.g. legal
• Clearly present thinking to stakeholders through showcases and presentations
• Advocate for a user-centred approach to designing and building digital products
• Share knowledge about content creation across the Digital Products team

Experience and personal attributes

We recognise that everyone has the potential for growth, and we welcome applications from candidates who can demonstrate that they have some, but not all, of the experience and personal attributes listed here.

• Demonstrable experience of working as a content designer, content strategist, UX writer or similar role in a digital context
• Experience designing content that meets both business aims and user needs
• Understanding of UX research methodologies and how best to test content with users
• Ability to use insights from user research and iterate content to better meet user needs
• Excellent communication skills, especially the ability to clearly articulate your thinking to a range of stakeholders
• A proactive and self-starting nature, and you should be a problem-solver and like to fix things
• An understanding and experience of product design processes and the different content creation practices that are best suited to different phases of the product creation lifecycle 
• Empathy, a pragmatic attitude, and the ability to see the bigger picture

About us

The Raspberry Pi Foundation is a UK-based educational charity with the mission to enable young people to realise their full potential through the power of computing and digital technologies.

Established in 2008 and first known for our product — the wildly successful Raspberry Pi computer — the Foundation has developed education programmes, learning experiences, and products that are helping millions of young people learn vital new knowledge and skills

Through Code Club and CoderDojo, we support the world’s largest network of free informal computing clubs for young people. Tens of thousands of educators have taken our online courses, and millions of people use our free online learning resources. To deepen our understanding of how young people learn about computing and how to create with digital technologies, we conduct academic research, and we use that knowledge to increase the impact of our work and advance the field of computing education.

Across all of our work, we work hard to engage young people who come from backgrounds that are traditionally underrepresented in the field of computing or who experience educational disadvantage. We work all over the world, with teams based in the UK, Ireland, North America, and India, and partnerships with mission-aligned organisations in over 40 countries.

We are at the forefront of the global movement to help young people learn about computing and digital making. You can read more about our mission, values, and goals in our Annual Review 2022 and our Strategy 2022–2025.

Benefits

In addition to competitive salaries, we offer a range of benefits for all of our colleagues, including:

• 25 days’ annual leave initially, growing to 30 days after five years of service
• Company-wide close down for 3 days at the end of the year
• Generous company pension scheme with 8% employer and 4% employee contributions
• Private healthcare
• Life assurance and long-term illness insurance policy
• Investment in professional development and learning
• Flexible work hours as needed, to fit around childcare or other commitments
• Generous family leave policy
• Cycle-to-work scheme and season ticket loan

Timetable for applicationsClosing date: 10:00am GMT, 7th May 2024
Interviews:

We will first organise a 20-minute phone interview in the week of 6th May 2024, followed, if you are successful, by two ‘face-to-face’ interviews shortly afterwards. Interviews will be conducted remotely and we can be flexible with scheduling to accommodate your needs.

We will also ask you to complete a short task (with a week’s notice), which you should spend no more than three hours of your time on, and we will ask you to walk us through it during one of the interviews. There won't be any whiteboard coding or questions designed to trip you up. We aim for the process to be as fair as possible and we always value your feedback.

We are committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment. If successful in the selection process, you will be required to undergo a background check to confirm that you are a suitable person to work with children. Further background checks will be made at regular intervals thereafter.