The Head of Events - UK (the role) assists with the development of the growth strategy and business plan for the Events business unit in the UK under the supervision and direction of UTAC Group Director for Events, Tracks & Rentals. The role is primarily responsible for the successful delivery of Events at the UTAC Millbrook facility and the development of skills and capabilities of the UK Events team. It is a multi-functional, hands on operational role with accountability for performance whilst working collaboratively within the transversal organisation across;

- Sales, Marketing & Communications

- Health, Safety & Facilities

- Finance, HR, IT, Purchasing

The key accountabilities and responsibilities of this position include:

• influencing the strategy & execution of the business plan for the business unit
• providing support to the Group Director as necessary including providing a weekly briefing of Event Management
• creating the business plan for the department to include P&L (Revenue and EBITDA) budgets with updates/re-forecasts as required
• responsibility for the execution of the business plan to deliver the P&L (Revenue and EBITDA) of the department, providing regular reports and commentary on monthly performance
• collaborating effectively with Sales & Marketing to devise activities to drive sales order intake for the business unit.
• construct an investment plan and provide associated business cases for Capex requests as required
• manage Human Resources (recruitment needs, training, evaluations, etc.) ensuring the department continues to exceed customer expectations, including management of outsourced service providers
• responding to direct inbound customer enquiries, passing the information promptly & accurately across to the Sales team
• collaborating effectively with the Sales team to prepare customer quotations & respond to operational questions concerning enquiries.
• sharing responsibility for sales activity with the Events Operation Manager and Business Development team members but accountability for Sales Order Intake rests clearly with the Sales team Business Development Manager.
• delivering high-quality events with excellent customer service supported by soliciting feedback and measuring customer satisfaction
• ensure proper coordination with other departments and other UTAC facilities, (particularly France & Morocco) to maximise cross-selling opportunities.
• overseeing the evolution of new event processes and ensuring compliance with documented process for both internal and external audits to relevant ISO standards
• active in the management of key suppliers including negotiation of long-term contracts.
• attending specific industry exhibitions to promote keys events in the UTAC Millbrook calendar.