My client is a leading independent engineering company that is looking to add another engineer to the technical support team.

This candidate will be carrying out all aspects of system hardware & software, including, design, modification, installation, upgrade, maintenance, and repair.

This role will be 3 days based from their head office in North West and 2 days working remote. Time spent on site could be 30% of the time after first 6 months initial introduction to the business. 

Main Duties & Responsibilities

Working with clients to provide technical support in connection with faults, modifications, maintenance and repairs for existing systems.

Liaise with customers to establish their safety systems requirements, assess and interpret to provide practical solutions (with the assistance of an experienced engineer where necessary). 

Provide data and assistance to the Technical Support Supervisor for him/her to produce quotations, where necessary.                                                                                               

Working closely with the Technical Support Supervisor to ensure he/she is fully briefed on all commercial activity.

Responsibilities include:

  • Production of site documentation as necessary.
  • Design of changes to software and/or hardware for modification/rectification work.
  • Working with the Materials Controller to purchase equipment and sub-systems.
  • Ensure compliance with QA procedures, Company procedures and statutory regulations.
  • Regular communication with clients to obtain information and keep clients informed of developments.
  • Scheduling site visits as necessary, liaising with the Technical Support Supervisor.
  • Keep abreast of current technologies, legislation, and standards relevant to business.
  • Supervision of technicians.

Duties include:

  • Design of any changes to be made to systems hardware and/or software to meet customers’ requirements.
  • Modifying drawings, software, and associated documentation.
  • Specification and requisitioning of necessary hardware or software items.
  • Writing software, installation, commissioning, testing, wiring, modifying, repairs, and maintenance.
  • Attend Kick-off meetings as required.
  • Provide 24/7 support to customers via the On Call system, on a rota basis.
  • Be available to provide emergency call out support 24/7.

Hours of Work

37.5 hours per week, Monday to Friday. A flexible system is in operation, which permits lunchtime finish on Friday of each week, providing 37.5 hours have actually been worked in the current week. 

The above statement details the standard hours of work however you are reminded

that the Technical Support Group is committed to contracts which offer our clients 24 hour support, 365 days a year.  Therefore you may be required to work outside the normal hours of work i.e. extended working days, bank holidays, and weekends.  The post-holder will be required to be flexible and to provide cover consistent with departmental needs.

This Job Description is for information only.  It provides guidance as to the duties and responsibilities of this post and is not a contract term.

Type:
Permanent
Start Date:
ASAP
Contract Length:
N/A
Job Reference:
54525
Job ID:
215241129
Applications:
Less than 10

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