Maintenance / Helpdesk Coordinator

Posted a week ago by 100% group Limited

Location:
Manchester, Greater Manchester

Maintenance / Helpdesk Coordinator

Location: Manchester, M41.
Salary: £19,000 - £21,000 a year.  
Contract: Full time, permanent.

100% provides award-winning solutions to activate retail experiences for leading global brands. Specialists in international installation and maintenance services for retail display, harnessing market-leading experience and extensive global coverage to deliver our solutions in stores across the world.

We bring ideas to life and have worked on high-profile product launches and ground-breaking in-store experiences for brands like Adidas, Nike, Dyson, GoPro, Sony, Sonos, LG and Beats by Dre.

What we can offer you:

•  Free on-site parking
•  25 days holidays per annum
•  Holidays increased with length of service
•  Regular fun social events
•  Private healthcare
•  Pension scheme
•  Eye care

Who are we looking for?

Our growth and increasing customer base have created a new opportunity for a Maintenance Coordinator to join our team. You will respond to maintenance queries professionally and efficiently relating to faulty retail display fixtures across the world.

We have a great team culture with a strong work ethic and are looking for people who are enthusiastic, ambitious and want to be part of an exciting company.

Responsibilities:

•  Utilise multiple IT systems to log, respond and update tickets.
•  Respond to incoming maintenance queries via telephone and online ticketing system.
•  Contact client and retailers to investigate and confirm issues reported.
•  Provide technical diagnostics and obtain correct information.
•  Discuss availability of spare parts and fixtures with warehouse teams.
•  Create quote calculations for clients.
•  Track costs in line with budgets.
•  Accountable to third line ship to store.
•  Collate costs and supplier invoice approval within cost management systems.
•  Escalate to relevant teams on stock inventory and management.
•  Work with courier services to coordinate collections and deliveries of stock.
•  Communicate planned store visits, activity feedback and reporting.
•  Liaise with supplier to schedule maintenance visits.
•  Coordinate and monitor live technical support groups.
•  Administer and assist with the quality review process.
•  Support with the collation of training briefs and manuals.
•  Contribute to the implementation of processes, project files and systems.
•  Perform other tasks required for project delivery, i.e. project kitting and shipments.

What you'll need:

•  Experience working in a customer service role.
•  A customer centric attitude.
•  To work dynamically and think outside of the box.
•  A team player approach and willingness to get stuck in.
•  Good geographical knowledge.
•  Proactive approach to getting things done.
•  To be quick at learning new software systems and technologies.
•  Problem solving ability, find solutions and make decisions.
•  Analytical mindset, solution finder and decision maker.
•  To present data and information in an easy to read manner.
•  A driven approach to meet process and SLA requirements.
•  Flexibility to react and adapt to rapidly changing scenarios.
•  Excellent communication including verbal and nonverbal.
•  Strong organisation with an attention to detail.
•  Resilience and positive attitude to changing situations.
•  Excellent IT skills particularly in Microsoft Office and Excel.

Desirable:

•  Helpdesk/service-based role experience.
•  Understanding of maintenance services and processes.
•  Familiarity working with contractors.
•  Conversational in French and German.

What’s next?

If you love a challenge where no two days are the same, please send your CV and tell us why you should be our next 100%’er.

No agencies please

Schedule:

•  8-hour shift
•  Monday to Friday
•  No weekends

Experience:

•  Helpdesk: 1 year (preferred)
•  Maintenance: 1 year (preferred)
•  Scheduling: 1 year (required)

Type:
Permanent
Start Date:
ASAP
Contract Length:
N/A
Job Reference:
100MAINCO0621
Job ID:
213957841
Applications:
Less than 10

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