Business Administrator

Posted 2 weeks ago by British Engineering Services

Manchester, Greater Manchester
£17,300/annum upto 10% pension and much more!

Our mission is to make Britain a safer place.  If you want to work for an ‘Award Winning Company’ that leaves nothing to chance, it’s a no brainer, British Engineering Services is the place for you! 

We are an independent Engineering Inspection business with superb head offices in central Manchester, and staff around the UK and Ireland. We have over 450 highly skilled Engineer Surveyors and Engineering Consultants who inspect, test and report on industrial machinery from coffee machines to tower cranes in order to keep the UK industry, businesses and public safe. We have over 160 years’ experience and are proud to have evolved into the successful company we are today, everything we do has been tried and tested. Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come.  

What will I be doing? 

As an Administrator with British Engineering Services you will use your fantastic planning skills to coordinate new customer work requests, and initiating the workflow for our Customer Trading and Support teams. We genuinely care about our people and their success, so you can expect a full program of internal training from our Quality Control Team- after all, they’re the experts!

You will report to our Team Manager, Kathryn, who will support you throughout your training and help you develop as you progress in the role. Your day to day role will see you work across several e-mail inboxes to review and allocate Customer and Engineer requests via the CRM system (Customer Relationship Management System). You will use your problem-solving skills to ensure that teams have all the information required to process new requests and update existing cases efficiently. Your key responsibilities will be:

  • To review and allocate new requests via the CRM system
  • Updating and reviewing data entered to the CRM system, whilst always ensuring accuracy
  • Assisting the Direct (customer) and Indirect (broker) Sales Team and Customer Trading and Support Teams with administrative tasks

Our customers really matter to us, so you will also work closely with our Direct (customer) and Indirect (broker) Sales Team and the Customer Trading and Support Teams, providing extensive administrative support to ensure that our customers receive the best quality service, on time, every time.  

What makes British Engineering Services a great place to work? 

We genuinely care. It’s basic, human instinct that runs through every person that works at British Engineering Services. Knowing we always do the best job we can with absolutely no compromise means everything 

If you work for us, you will get the below and, so much more: 

  • 2+ weeks training and a really fun team 
  • Development opportunities across the business 
  • A flexible working approach, with home working available 2-3 days per week (you must have suitable Wi-Fi, and provide your own office set up)
  • Amazing offices in the heart of Manchester city centre (there are even a few office pooches) 
  • Discretionary annual company bonus and yearly salary review
  • Shiny new Surface Pro 
  • Access to lots of discounts and benefits via our company benefits portal including; retail, fitness, holiday and cinema discounts
  • The support of a superb employee assistance programme
  • A competitive salary (starting £17,300) 
  • Up to 10% pension 

What are we looking for:

Our team consists of the BEST Administrators, we should know, we trained them! You don’t need heaps of experience, just the right attitude, aptitude and appetite for what we do. Keeping Britain Safe.  

This is a very busy role, where you will be responsible for allocating work to our Customer trading and Support teams , so it is important that tasks are completed accurately and on time. You might offer some previous office experience, or perhaps you have a really good attitude and great organisation skills. Either way, you will have the drive to do the best at everything you do.

Naturally, you will have excellent attention to detail as you will be working with large amounts of data. You will work on your own to process requests and information, however as a key support across our business, it is important that you can work both individually and as a member of a team.

As the role is currently home based, you will need Wi-Fi and an appropriate work station in order to complete the role. Once things start to resume to normal, you can expect a blend of time working in the office and from home .

Sounds great, what do I do next:

To apply for this role, simply click “Apply”. We ask for some basic contact information and a CV or your LinkedIn profile, it’s that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. 

We want to inspire everyone to see how important safety is and we expect the same from our people.  And if you’re on the same page as us about that and you’ve got the right skills, experience and attitude, you’ll fit right in.  Simple.  We’re all about diversity and inclusion and that means we want our people to be themselves.  We’re delighted to be an equal opportunities employer and that will never change!

Please note that we are currently adhering to government advise and working from home where possible. Therefore, this role will be fully home based until government guidance is eased, so you must have reliable Wi-Fi and a suitable workspace.

British Engineering Services, making Britain a safer place.

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