Customer Service Administrator

Posted a week ago by Randstad Business Support

Belfast, County Antrim
£17,000 - £18,000/annum
A week ago
Randstad Business Support

We have an exciting opportunity to join a leading NI Energy provider, joining their successful
engineering support team. This team look after the back office administration and scheduling of engineers diaries to ensure customers problems are resolved promptly.

Associated Benefits:

  • Enhanced holiday package
  • Free transport service from City Centre to site
  • Life Assurance
  • Annual Health checks
  • Enhanced pension package
  • Discounted memberships
  • Health and Wellbeing events throughout the year


  • 5 GCSE's or equivalent
  • 1 years experience in a customer service administration role
  • 1 years experience of managing a diary system and liaising with engineers and service providers
  • Data entry experience
  • Good IT skills


  • Dispatch engineers to jobs
  • Update systems in a timely manner and maintain sequential files of engineer's job sheets
  • Liaise with customers to agree appointment dates or resolve problems and complaints
  • Liaise with all departments to help resolve customer related issues within company standards of service.
  • Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate
  • Support processes to ensure that all customer chargeable quotations and renewals are issued in a timely controlled manner.

If you think this is the role for you, don't hesitate, get in touch today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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