The Role: Service Engineer - UPS Systems
Location: South West
Salary: Very Competitive

Purpose of the position
Commissioning of new products and servicing & troubleshooting of installed product

Key Responsibilities

Commissioning of new products



Apply installation & commissioning procedures on site
Test according to customer requirements following the prescribed method statement
Customize settings of UPS installations according to the environment
Update CIMSA and CIMeTECH databases
Servicing & Troubleshooting of installed product



Troubleshooting of all installed equipment, diagnostic of installations
Execute curative maintenance operations
Diagnose installations
Provide feed-back on recurrent problems to Technical Operational Support (TOS)
Servicing: execute preventive maintenance operations as per specifications (replacement of usable components)
Customer and distributor training 



Run training sessions
Customer: Provide basic information on daily use of the machine
Liaise with customers (grow a sustainable relationship).
Distributor: Increase technical level of distributor through training
  Additional tasks as required in line with department/company strategic goals
KPI



Respect of own and others’ safety (wear Personal Protection Equipment & personal attitudes towards risk prevention)
Efficiency of interventions
Accuracy of spare parts stock information
Control of H72 escalation procedure
Local UPS database and reporting to Technical Operational Support (TOS)
Management of conflict or tensions with customers
 
Education & background required

Electrical engineering

Good communication and commercial skills when in front of customers 

 
Skills

CIMSA and CIMeTEC databases

Type:
Permanent
Contract Length:
N/A
Job Reference:
KM141
Job ID:
212154490
Applications:
Less than 10

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