Purpose of Role:

The Senior Infrastructure Engineer serves as a technical advisory expert around system administration for operating systems and their time will be spent on both BAU and project work. They will manage all facets of technology infrastructure both cloud and on prem. In addition they will be required to build a comprehensive knowledge and understanding of the proprietary technology in use across the platform.

The Senior Infrastructure Engineer will work with the Infrastructure Engineer to maintain and expand our IT infrastructure, as a part of the platform support team, enabling our end users to work effectively whilst maintaining our security and uptime requirements for our teams based in Asia, Europe and the Americas.

Main Responsibilities:

  • Owns the development and maintenance of a robust network technology architecture.
  • Ensures documentation of all processes is disciplined, current, and architecture diagrams of the technology infrastructure stack are maintained.
  • Is responsible for the installation and configuration of new software and hardware, including the server network, devices and firewalls.
  • Is responsible for monitoring system performance, system operations, and storage utilization, and effectively manages alerts and subsequent resolution activities.
  • Plans ahead for necessary hardware or software upgrades to support system growth.
  • Project delivery accountability with a focus on successful end user understanding and adoption.
  • Works within a Service Management framework.


The ideal candidate will have experience of complex platforms in the media/technology sector and would have experience with networking technology as may be applied in professional environments and distributed systems.

Proven experience working with AWS is an essential requirement.

An understanding of technologies related to playout or online video streaming and rich media asset management is not essential but will be considered an advantage.

Experience and Knowledge:

  • Thorough understanding of IT solutions and technology as applied to rich media environments as well as business process management
  • Advanced knowledge of Windows Server 2012, Active Directory, ADFS, DFSR, Clustering and HA, SAML, Puppet
  • Mimecast
  • MFA implementation
  • Asset Inventory & Control
  • Continuous Vulnerability Management
  • Audit Log Management
  • Data Recovery
  • Advanced knowledge of Windows clients, Mac OSx clients and Linux clients
  • Network Monitoring and Defence

Skills and attributes:

  • Ability to effectively articulate issues and resolutions to all stakeholders.
  • Demonstrates an understanding that change and transformation is a fundamental and essential activity to support a scaling business.
  • A strong multi-cultural customer focus to ensure internal stakeholders expectations across all locations are met.
  • Process savvy. Has a disciplined and organised mindset with a good attention to detail.
  • Understands that thoughtful collaboration and knowledge sharing are key for success.
  • Be able to mentor, guide and be a trusted escalation point to junior team members.
  • Can articulate technical concepts to non technical peers.
  • Prior experience of delivering solution diagrams to senior business and technical stakeholders.
  • Has an understanding and appreciation of service management frameworks and concepts (change, incident, and problem management)


  • A degree in Computer Science or related field (relevant experience and track record may be considered in lieu of a degree).


  • Private Healthcare Plan
  • Pension Plan
  • Life Assurance
  • Leave Package
  • Work From Home / Flexible working
  • Training & Development
  • Employee Assistance Programme
Contract Length:
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