ROLE - Field Service Engineer

LOCATION - London and the South East

About the Company
Working direct for a technical service and aftermarket support partner for leading technology brands. Delivering a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Services cover technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.

About the Role
Concept are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across the Southern Region, although occasional national and international travel will be required. Experience of troubleshooting, fixing and installing Photocopiers, Colour Laser/Inkjet Printers, Production Printers and Digital Presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon) is essential. You will need excellent customer service and communication skills and an eagerness to learn new and emerging technologies.

Role and responsibilities:

• Office Printers and Photocopiers repairs
• Production printer installation and maintenance
• Call progress updating via smart phone.
• Adherence to service level agreements to all customers
• Management of supplied tools and parts to 100% accuracy

Essential Skills:

• Experience of fixing MFDs / MFP / Print devices
• Experience in the office equipment industry
• Technical skills with a strong electronic and mechanical background
• Strong IT knowledge with the ability to network devices and to set up scanning functions.
• The ability to provide first class customer service with previous customer facing experience.

Education and experience:

• Good standard of secondary level education
• Good level of Microsoft Word and Excel experience
• Certification relating to Mechanical and Electrical/Electronics
• Ideally have an IT or engineering qualification

Attributes required.
The ideal candidate will be presentable, approachable and have a 'can do' attitude and a willingness to 'go the extra mile'. You will be passionate about your work and take pride in helping customers.
The role requires the following attributes.

• Reliable and punctual
• Good technical skills
• Excellent communication skills
• Self-motivated individual who can operate on their own initiative.
• Flexible approach to work including occasional weekend and out of hours.

Benefits

• Company Pension
• Life insurance
• Flexible Schedule
• Up to 25 days Annual Leave Plus Bank Holidays with long service
• Company Events
• Career Development Opportunities
• Unlimited Overtime

As this is a field service role, you will start and finish your days at home.

Plenty of overtime opportunities, weekend standby, and out-of-hours project work with enhanced payments.

Please click apply to submit your cv or contact Nikki direct on (phone number removed)