Aftersales Co-ordinator

Working for a family run machine supplier who have been established for over 70 years.

Aftersales Co-ordinator

Objective:

To field and manage all service and repair requests from customers in a timely manner. Liaising internally with Service and Sales Departments on opportunities and requirements to support business growth.

Primary Responsibilities:  

• Develop and maintain relationships with personnel at all levels within customer organisations.
• Co-ordination of service department.
• Follow up any Third Parties support and contractors.
• Internal reporting of Service department key numbers. 
• Updating of systems
• Ensuring issues and service-related queries are responded to and resolved within target timeframes.
• Produce quotations.
• Liaise with suppliers and process documentation of export orders.
• Liaise with customers and process servicing requirements. 
• Provide technical support to customers

For a full role specification please contact 3Recruit.