Product Support Technician

Our consumer electronics products manufacturing client is seeking a Product Support Technician. The ideal candidate will have a background in IT support, excellent communication skills, and a passion for assisting customers. The role involves providing technical assistance to customers, resolving issues promptly, and ensuring a positive customer experience.

Key Responsibilities:

• Provide technical support to customers via various channels, including face-to-face interactions, phone calls, and online communication platforms.
• Troubleshoot hardware and software issues, diagnose problems, and implement effective solutions.
• Guide customers through the resolution process, ensuring clear communication and understanding.
• Collaborate with other team members to escalate complex issues and ensure timely resolution.
• Maintain a high level of professionalism and customer service at all times.

Requirements:

• Proven experience in technical support
• Experience working in the engineering industry
• Strong technical aptitude with good knowledge of Windows operating systems.
• Excellent communication skills, both verbal and written.
• Ability to interact confidently and effectively with customers of all technical levels.
• Demonstrated patience, empathy, and professionalism when dealing with customers.
• Ability to troubleshoot and resolve technical issues independently.
• Experience in documenting technical processes and procedures.