Job Title: Maintenance Controller

Based at: Coventry Head Office

Position Report To: Technical Maintenance Control Manager

Hours / Working Pattern: Any 5 from 7 shift pattern. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour.

Job Purpose Summary: The primary focus of this role is to provide day-to-day cost-effective maintenance solutions aimed at achieving maximum cost reductions, vehicle availability, and quality.

General Responsibilities:

• Adhere to all statutory requirements regarding fire, health, safety, and hygiene.
• Participate in cross/multi-skilled training within the department or other departments as directed.
• Carry out reasonable instructions from a Manager or Director.
• Maintain professional conduct with internal and external customers.
• Adhere to company dress code and safety regulations.
• Attend training sessions as required.

Job Specific Responsibilities and Accountabilities:

• Collaborate with the Technical Maintenance Controller to deliver cost and service-effective maintenance solutions within budgets and agreed service KPIs.
• Work alongside the Technical Maintenance Control Team to ensure job completion.
• Escalate jobs above predefined authority limits.
• Ensure cost-effective maintenance solutions, checking history and warranty, and challenging work to meet cost and quality standards.
• Monitor and report on customer vehicle off-road (VOR) to minimize downtime.
• Check contracts for vehicle-specific collection/delivery entitlements.
• Manage recharges and necessary evidence for customer liaising.
• Challenge costs per Supplier Repairing Dealer (RDA) agreements.
• Control maintenance spend within set budgets.
• Assist Coordinators/Supplier Advisors within the  Service Centre.
• Authorise repairs after checking vehicle history thoroughly.
• Source parts for repairers to minimize downtime.
• Resolve supplier issues in line with guidelines and maintain relationships.
• Collaborate with Regional Engineering Managers for unresolved issues.
• Control maintenance trends like warranty and component failure.
• Flag necessary credits from supplier/manufacturer failures.
• Manage vehicle downtime in line with Key Performance Indicators (KPIs).
• Accrue and code relevant costs for rechargeable work.

Person Specification:

Essential:

• Negotiation and communication skills.
• IT literacy for report generation in Tableau or Excel.
• Initiative-driven with a focus on task completion.
• Flexible attitude in problem-solving.
• Confident interaction with customers and suppliers.
• Strong numeracy skills with attention to detail.
• Knowledge of repair times and parts cost.
• Experience in fleet management or automotive roles dealing with vehicles and suppliers.

Desirable:

• Knowledge of Audatex and Body Shop repair processes.